HitBTC Reviewed: Is it the Next Big Exchange ?

March 2018 HitBTC review update

I initially reviewed HitBTC in 2014 when it was just starting out. Overall the exchange made a very good first impression. I haven’t actively used it for trading until the recent Bitcoin  Cash and Bitcoin Gold forks. Whenever I would claim a new Bitcoin clone from one of these forks, I would immediately sell it on HitBTC.

All seemed to be going well, and as my site relies mainly on affiliate commissions I decided to also recommend it to my readers and support my blogging efforts. However that’s when things took an ugly turn.

In the past few years I never tried to withdraw my affiliate Bitcoin balance from HitBTC. I decide to take a look at my account and saw that I have 0.25BTC waiting for withdrawl + another $600. So overall I had almost $3000 waiting for me to just cash out.

I followed the normal procedures which include transferring your balance to your main account but then a funny thing happened. My money just “disappeared”. It did not appear on my recent transactions and the current balance dropped to zero.

I immediately contacted HitBTC and got the following reply:

HitBTC reply

As you can see from the email this was on November 16th 2017. This update is being written on November 26th (ten days later). Since then I tried contacting HitBTC several times but only received a very vague response claiming:

The issue you reported requires additional investigation.

We have escalated the issue to our second-level support experts and flagged it as high priority.

We will keep you posted on the progress.

It seems a bit odd to me that a company knows there is a technical issue on their side and instead of immediately reimbursing my balance they just keep me waiting with no access to my funds.

A quick online search showed a mob of angry customers posing similar reviews about the company.

All other communications I have sent have gone unanswered. I suggest avoiding using HitBTC for now. I will update as this situation unfold.

March 5th – I finally got a response, however it was the same unhelpful response as usual, see the email below:

HitBTC March 5

April 16 – I have been contacted by a HitBTC representative and the issue has been solved. Needless to say it took them over 6 months and for me to write this review to get someone to notice.

At the moment I still recommend avoiding HitBTC. Some users have even started a petition against the low-level service HitBTC is supplying.


My initial HitBTC review from 2014

I was approached earlier this month by the guys at TeddMarketing whose client is HitBTC in order to review their website. At first I was pretty reluctant to review yet another Bitcoin exchange since it seems that each day another one is established or wiped out. After some back and forth and a bit of web digging I came to the conclusion that HitBTC is worth some futher investigation, so here’s what I found…

The first thing you’d notice is the sleek UI

Indeed HitBTC made a great job at designing an easy and intuitive user interface. Sign-up is easy and the navigation throughout the site is simple. There are no confusing tab names or 2007 website designs. So the first impression is that this is indeed a solid exchange platform.

Finally an exchange platform for newbies!

Perhaps one of the most daunting challenges an Bitocin newbie has is to understand how trading works. Bid, Ask, Volume and Spread are just some of words in this very confusing vocabulary. HitBTC does one thing exceptionally well that isn’t provided on any other trading platform today  – it supplies you with a demo mode.

hitbtc demo mode

 

With a click of a button you can enable the demo mode (did I mention they have a great UI ?). In the demo mode you can experiment as much as you like while trading under live market conditions. This is especially important if you’re a newbie and want to acquire some experience before putting your money on the line. The only other place I’ve seen an actual demo mode is in Forex companies like Plus500 or AvaTrade and they trade only with Bitcoin CFDs. Keep in mind that when trading CFDs your captial is at risk. If there is one feature that differentiates HitBTC from other platforms it’s this demo mode.

HitBTC is focused on major markets

Another thing I really liked about HitBTC is that it’s focused only on the major markets – meaning Bitcoin & Litecoin exchanged to USD & EUR. For newbies the amount of altcoins can sometimes be overwhelming. By removing “noise” from the exchange and focusing only on the main currencies, HitBTC comes to be much more newbie friendly (again).

Emphasis is put on security

Each critical action (login/withdraw) in HitBTC can be protected by 2FA (2 Factor Authentication). You can also see a list of IPs that accessed your account so you’ll be able to monitor any suspicious activity. Finally, HitBTC tells you what is your security level (i.e. weak, strong etc.) which prompts you to safeguard your account better.

Simple, efficient and smooth

If I were to end my review here I would probably give HitBTC an A+. I didn’t go over all of the details such as transaction fees but they can easily be found here.

The only thing that is left as a concern…

So by now I’ve established to myself that HitBTC is a pretty solid platform. The only thing left was to see what other people where saying online. The main source of information for unbiased reviews I could find was on Bitcointalk where HitBTC announced their formal launch on January 2014. It seems that BitcoinTalk users all admire the mechanics behind HitBTC but are suspicious of the fact that there is no physical address or real live identity associated with the website. The domain registration is private, and the HitBTC about us page only gives a general description without specific names or contact info.

bitcointalk users on HitBTC

To conclude, in the “after Gox area” you need to be more transparent

HitBTC did a great job in building their website, truly magnificent. But after so many people lost their money because of one inadequate individual you need to be more transparent. I honestly believe that if HitBTC associates a real name and address with their business it will boost their credibility. I mean if they are as legitimate as they seem to be and say they are – why does it feel like they’re hiding ? For now, it seems like they are on to a good start, but in order to be truly remarkable they will need to step into the light.

 

HitBTC

HitBTC
5.9

Currency support

9.0 /10

Credibility

3.0 /10

Support

3.5 /10

User interface

8.0 /10

Pros

  • Wide variety of currencies
  • Good user interface

Cons

  • Support very slow to respond (if at all)
  • Negative online reputation
  • Unreliable

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Harry N
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Harry N

The best crypto exchange IMO. API works perfectly, support quickly responds to my problems and the most important – a huge bunch of crypto I can trade.

Nathan
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Nathan

It’s one of the fastest Support team, I have cooperated with: they helped me to find the lost deposit (my fault) very fast!

Carl
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Carl

My friend in crypto advised me this exchange and I had doubts about it. But i’ve tried it and made some profit. Not to say that this is the best website in the world, but the exchange is great and i’m fine with it.

Franz
Guest
Franz

I trade with API on many exchanges and this one seems to be a way better than others. The latency is also good and it has many tools for convenient trading. Never ran into any issues with them so far.

Andy
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Andy

I mistakenly sent coins using the wrong address, that’s why I lost them. I was told that I would have to wait at least 2 months but after 4 weeks the issue was already resolved and my coins were returned to me. Thank you so much for all the work you do! You are the best.

Zero
Guest
Zero

HitBTC has a very useful and clear interface – as a beginner, I appreciate it. It was easy to make a purchase for the very first time. This place has definitely won my confidence.

Adam
Guest
Adam

Excitement about cryptocurrencies come and go, but still there is a lot of people who cry “scam “. IMO, Hitbtc is just a common exchange which helps to rise money.

Seb
Guest
Seb

Hi folks…
I lost almost 3000USD on HitBtc and support team send me only email that its my problem.
My account was hacked.
Any chance to claim my money back from them?
Please advice .

Hazem Samman
Guest
Hazem Samman

Hitbtc is locking traders accounts, regardless what excuses are being given by Hitbtc, but this awful practice is the worse a trader may experience!

Before sending any money to Hitbtc read the horror stories on Hitbtc official Reddit and twitter accounts, there are thousands of victims…Make your own due diligence and don’t let positive reviews posted by Hitbtc trap you, there are lot of other decent exchanges.

Best of luck to all

Ninelle
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Ninelle

This service gives me an opportunity to feel ok with crypto. This whole things seems complicated at first but HitBTC is not.I had no problems with them yet. Good platform.