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Coinbase review and comparison

By: Steven Hay | Last updated: 1/13/21

I’ve been a Coinbase user since 2013 and a lot can be said about the company, good and bad. In this review, I’ll try to give you the full rundown so you can evaluate for yourself if Coinbase is trustworthy or not.

Don’t Like to Read? Watch Our 2 Minute Coinbase Review


Coinbase Review Summary

Coinbase is one of the biggest cryptocurrency companies around, supporting over 100 countries, with more than 30 million customers around the world.

Coinbase has a wide array of services but their main service allows users to buy and sell Bitcoins through a bank account, credit card and debit card. The rates you’ll get on Coinbase are fair in general, however the customer support is terrible.

That’s Coinbase in a nutshell. If you want to get familiar with Coinbase in depth, keep on reading. Here’s what I’ll cover in this review:

  1. Coinbase Overview
  2. Coinbase Services
  3. Currencies and Payment Methods
  4. Fees
  5. Buying Limits
  6. Supported Countries
  7. Customer Support and Reviews
  8. Coinbase vs. Other Exchanges
  9. Frequently Asked Questions
  10. Conclusion – is Coinbase Safe?

1. Coinbase Overview

Founded in 2012 by Brian Armstrong and Fred Ehrsam as part of Ycombinator, Coinbase is one of the oldest exchanges around. Coinbase has started out only as a Bitcoin brokerage service (selling Bitcoins directly to customers), but additional services were added along the way.

Coinbase is fully regulated and licensed. The company has raised over $540m from leading investors such as Andreessen Horowitz, Rabbit Capital and The NYSE.


2. Coinbase Services

Coinbase brokerage service

The main service Coinbase offers is a brokerage service for buying and selling cryptocurrencies. New cryptocurrency users often find themselves buying their first Bitcoin through Coinbase thanks to the company’s reputation, marketing and relatively friendly user interface.

On the downside, one of the main complaints users have towards Coinbase is the lack of control of users over their own funds. When you open a Coinbase account you don’t have direct access to your coins and you don’t get any private key or a seed phrase.

Coinbase stores your coins for you – it’s the equivalent of putting your cash at the bank, you don’t own it, the bank does.

Coinbase Pro

Formerly known as GDAX, Coinbase Pro is a cryptocurrency trading platform. As opposed to the traditional Coinbase brokerage service, which simplifies buying cryptocurrencies at a premium, Coinbase pro is aimed at more experienced users.

Coinbase pro allows users to trade several cryptocurrencies including BTC, ETH, LTC, BCH and ZRX. Fees are considerably lower than the brokerage service and there are advanced trading options as well.

Coinbase wallet

In 2018 Coinbase launched their independent mobile wallet for iOS and Android. The wallet stores the private keys on the user’s device and only they have access to the funds. This brings Coinbase full circle as it started out as a wallet, transitioned to an exchange only (claiming that they are not a wallet) and now they are offering wallet services again.

Merchant solutions

Coinbase supplies online merchants with the ability to accept cryptocurrencies on their website via a dedicated plugin. The plugin is supported by some of the biggest CMS (content management system) around such as Shopify, Magento and WooCommerce.

Additional projects

Aside from the above, Coinbase supplies additional services such as:

  • USD Coin (USDC) – A stablecoin built by Coinbase.
  • Coinbase Index – Tracking the financial performance of all Coinbase listed assets.
  • Custodian services – Safeguarding cryptocurrencies for institutional investors.
  • Earn.com – A service acquired by Coindesk for filtering out spam emails.
  • Paradex – A platform for trading directly from a user’s wallet.
  • Coinbase Ventures – Investing in companies that are building the open financial system.

3. Coinbase Currencies and Payment Methods

Coinbase supports the following coins:

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Ripple (XRP)
  • Litecoin (LTC)
  • Bitcoin Cash (BCH)
  • EOS (EOS)
  • Stellar Lumens (XLM)
  • Ethereum Classic (ETC)
  • Zcash (ZEC)
  • Augur (REP)
  • Dai (DAI)
  • USD Coin (USDC)
  • 0x (ZRX)
  • Basic Attention Token (BAT)
  • Algorand (Algo)
  • Cosmos (Atom)
  • Civic (CVC)
  • Dash (DASH)
  • District0x (DNT)
  • Golem (GNT)
  • Kyber Network (KNC)
  • Chainlink (LINK)
  • Loom Network (LOOM)
  • Decentraland (MANA)
  • Maker (MKR)
  • Orchid (OXT)
  • Tezos (XTZ)

Coinbase accepts the following payment methods:

  • Wire transfer (including ACH in the US and SEPA in the EU)
  • Credit cards (new cards aren’t currently accepted)
  • Debit cards
  • Cryptocurrency deposit and withdrawal
  • PayPal (withdrawal only)

4. Fees

Coinbase’s fee structure is a bit tricky so I’ll try to break it down as much as possible. When you buy Bitcoins from Coinbase the price you pay consists of the following:

  • The market price on Coinbase Pro +0.5%
  • Transaction fee – A flat fee for transactions below $200 or a percentage of the transaction (the greater of the two).

Most transaction fees are 1.49% for standard buy and 3.99% for credit card buys.

Depositing money is free via ACH transfer but otherwise costs $10.

The full fee structure can be seen here.

As you can see, giving a straight answer to how much you will pay in fees is a bit tricky with Coinbase and that’s also one of the main complaints the community has towards the company. Coinbase can also decline your purchase in cases of extreme price shifts, as happened many times in the past.

Having said all that, Coinbase still has one of the lowest fee structures around when compared to other brokerage services like Coinmama and CEX.io.

Transactions between Coinbase accounts are free of charge.

Outside transactions to your Coinbase account will require 3 confirmations before they will show up in your account.


5. Buying Limits

Once your Coinbase account is set up you will be able to buy a small amount of Bitcoins until you raise your limit. In order to raise your limits you will need to do the following:

  • Provide and verify your phone number
  • Provide and verify your personal information
  • Provide and verify your photo id

If you are a fully verified US resident you can reach the highest limit which is currently $25K a day. Limits may also be set depending on the payment method you choose to buy the cryptocurrencies. For example, ACH transfer has higher limits than credit card purchases on Coinbase.


6. Supported Countries

Coinbase offers its services in 100+ countries:

Angola, Benin, Botswana, Cameroon, Ghana, Kenya, Mauritius, Namibia, Rwanda, South Africa, Tunisia, Uganda, Zambia, Armenia, Bahrain, Brunei Darussalam, Hong Kong, India, Indonesia, Jordan, Kazakhstan, Korea, Kuwait, Kyrgyzstan, Macao, Maldives, Mongolia, Nepal, Oman, Philippines, Singapore, Taiwan, Uzbekistan, Australia, New Zealand, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Aruba, Bahamas, Barbados, Bermuda, Canada, Costa Rica, Curaçao, Dominican Republic, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Trinidad and Tobago, United States, British Virgin Islands, Argentina, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay


7. Coinbase Customer Support and Public Opinion

Coinbase has a very extensive knowledge base. Most standard requests will probably find an answer there. If you are submitting a support ticket via email, expect a response within 48-72 hours (from personal experience).

Coinbase is also operating a phone support line, although, from reader feedback we got, it seems it’s hard to get someone to solve your problem there.

As for the quality of the support, the overall impression is negative. Most of the time the support team won’t dig deep into your issue on their first response, and it is quite common to receive “canned responses” that don’t really address the problem.

Many people in the community complain that Coinbase isn’t really very support oriented and that many times issues aren’t explained to the customer.

Furthermore, BBB rates Coinbase “F” with a failure to respond to hundreds of complaints.

To sum it up, there has been a lot of controversy over Coinbase within the Bitcoin community. If you’re new to Coinbase, this is perhaps the one thing you need to take into account before making your decision to buy cryptocurrency through Coinbase.

Closed or frozen accounts

Account closures are probably the most commonly held grudge against Coinbase. Due to the company’s tight integration with traditional banking laws, such closures are inevitable. For better and / or worse, Coinbase prides itself on its legislative compliance.

locked account coinbase

Coinbase was first to receive US regulatory approval. As a result, Coinbase has AML (Anti-Money Laundering) and KYC (Know Your Customer) practices much like any bank.

Expect Coinbase to track how you spend “their” coins and to summarily shut your account for the following activities:

  • Transactions related to adult services.
  • Bitcoin gambling, including skill-based gaming.
  • Sale or purchase of contraband through darknet markets.
  • Resale of coins on other exchanges, particularly those without AML / KYC.
  • Other arbitrary reasons which rub their algorithm the wrong way.

As you can see, you can get your Coinbase account shut down rather easily. While you will almost certainly get your money back, it will likely prove to be an inconvenient, frustrating, and potentially costly experience.

Additional criticism

Aside from the above, Coinbase has been the focus to additional criticism including:

Affiliate reward abuse – Coinbase offers a referral program however doesn’t always pay its partners according to what is stated (based on my personal experience).

Taking a stand in Bitcoin debates – There are many “internal debates” within the Bitcoin community that Coinbase voiced its opinion on. Usually, it’s expected from a service to remain neutral in these debates and follow the natural market movements.

Patenting blockchainCoinbase has 9 patent filings for cryptocurrency-related “innovations” including “Bitcoin exchange”, “hot wallet for holding Bitcoin” and “tips button”.

Such patents are obviously not Coinbase innovations and obviously clash with the open-source nature and the philosophy of Bitcoin. Coinbase expects people to trust them, and to refrain from using any such patents to block competition.

Frankly, no company, agency or entity can or should be trusted with legal authority over any aspect of the Bitcoin ecosystem. Bitcoin was designed to obviate the need for such trusted parties.


8. Coinbase vs. Other Exchanges

In the following section, I will compare Coinbase and its trading platform (i.e. Coinbase Pro) to other trading platforms around.

Coinbase
Fees:
3.99%
Availability:
103 Countries
Coinbase Pro
Fees:
0.25%
Availability:
103 Countries
Gemini
Fees:
0.25%
Availability:
Multiple locations
Binance
Fees:
0.1%
Availability:
Worldwide

Coinbase vs. Coinbase Pro

If you’re new to crypto then it will probably be easier for you to use Coinbase (i.e. the brokerage service) than Coinbase Pro (formerly GDAX). As the name suggests, Coinbase Pro is for more experienced users that know how to handle advanced trading methods.

However, if you are an experienced trader, Coinbase Pro offers a much cheaper solution with 0.25% fee at max, which is one-fifth of what you would pay for the brokerage service (and in some cases even less).

Coinbase vs. Gemini

Gemini is a crypto exchange founded by the Winklevoss brothers. Gemini’s fee structure is even more complex than Coinbase’s, and overall fees are higher. The starting point for Gemini is 0.35% whereas Coinbase Pro charges 0.25%. In order to beat that, Gemini users will need to trade over $500K in a 30 day period.

Having said that, you should always check the market exchange rate on both exchanges since there can be some differences.

While most of the time they are more or less the same, in some cases price differences can occur and then the overall price you pay may be cheaper on Gemini (since the lower price compensates for the higher fee). Click here to read our complete Gemini review.

Coinbase vs. Binance

Binance is a strictly crypto to crypto exchange. However recently the exchange started accepting credit cards for cryptocurrency purchases. These purchases have a very high fee of over 5%.

When looking strictly at crypto to crypto exchanges Binance wins the competition with an extremely low fee of 0.1% as opposed to Coinbase Pro’s 0.25%. Also, Binance offers a wider variety of cryptocurrencies. Click here to read our Binanace review.

Coinbase vs. Robinhood

US investors can also use the Robinhood trading app to invest in Cryptocurrencies. However, unlike Coinbase or Coinbase Pro, they will not have direct access to their coins.

This means that they cannot withdraw Bitcoins or other cryptocurrencies from the app. This solution is good only if you’re looking to trade and not to hold cryptocurrencies.

Robinhood is available in 25 US states and claims to have 0% trading fees, which is very competitive, even when compared to Coinbase Pro. In addition to trading cryptocurrencies, Robinhood also allows you to trade traditional stocks.


10. Frequently Asked Questions

Is Coinbase FDIC Insured?

According to Coinbase’s support page, all digital currency that Coinbase holds online is insured. Coinbase holds less than 2% of customer funds online. The rest is held in cold storage.

Note that the insurance policy covers any losses resulting from a breach of Coinbase’s physical security, cybersecurity, or employee theft. This insurance policy does not cover any losses resulting from the compromise of your individual Coinbase account.

Digital currency is not legal tender, is not backed by the government, and digital currency accounts and value balances on Coinbase are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.

For US customers, Coinbase stores all customer fiat currency (government-issued currency) in, custodial bank accounts, or in U.S. Treasuries. If you are a United States resident, your Coinbase USD Wallet is covered by FDIC insurance, up to a maximum of $250,000.

How do I Get My Money Out of Coinbase?

If you want to withdraw money from Coinbase you can do so with the following options:

  • To your bank account
  • To your PayPal account
  • To your cryptocurrency wallet (if you’re withdrawing cryptocurrencies)

There is no option to withdraw fiat currencies to your credit/debit card.

How Long does it Take to Withdraw from Coinbase?

Usually, withdrawal are instant from Coinbase however it may take up to 3 days for your bank to process the transfer. Cryptocurrency withdrawals should arrive within the hour (depending on how long it takes the next block to be confirmed).

Coinbase may delay digital currency transactions sent from your Coinbase account if they suspect that you did not authorize the transaction. In this case, you can either:

  • Wait 72 hours and the transaction will go through automatically
  • Accelerate the withdrawal by verifying your identity again

Is it Safe to Buy on Coinbase?

In general, Coinbase is considered a very safe place to buy cryptocurrencies.

Can I Keep my Bitcoins on Coinbase?

Yes, you can keep your Bitcoins on Coinbase, however, I wouldn’t recommend it. It’s always best to keep your Bitcoins on a non-custodial wallet (i.e. a wallet where only you hold the private keys). Keeping your Bitcoins on Coinbase is like keeping your money in a bank. It’s very secure, but you don’t have control over it – the bank does.


10. Conclusion – Is Coinbase safe to use?

Coinbase is simple and easy to use. The company has invested a lot of time and money into making their user experience smooth and painless. However, you are not in control of your coins and your transactions are being tracked.

I think Coinbase is currently focused on growth and less on satisfying its existing customer base which can be seen by the number of negative reviews they receive and that’s a shame. However, if you don’t encounter any issues then the price is fairly competitive.

My personal opinion is this – if possible, use Coinbase to buy cryptocurrencies, the service is solid. However, once you buy your coins get them the hell out of there to a wallet that you completely control, like a hardware wallet.

Coinbase

7.8

Fees

8.9/10

Ease of use

9.0/10

Support

5.3/10

Reputation

8.1/10

Pros

  • Easy to understand
  • Great UI for beginners
  • Relatively low fees

Cons

  • You don't control your private keys
  • Accounts are monitored
  • Poor support

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TomL
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TomL

Been waiting a month for Coinbase to approve my account. In the meantime I already sold out my crypto position using other brokers (Solidi, Bittylicious). Laughably poor service from Coinbase.

Elliot DeBear
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Elliot DeBear

I wire transferred funds to my Coinbase account in accordance with its wire directions. I have never received back any confirmation of Coinbase’s receipt of funds and see my balance in my portfolio is still at $0. My bank confirms that funds were sent successfully. I have written to Coinbase 3x without any response. There is no one to call. I find this level of customer service terrible and unacceptable.

Donald L Stovall
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Donald L Stovall

DO NOT BUY BITCOINS FROM COINBASE. I recently found out I could no longer log into my Coinbase account. I tried the instructions they posted on line, but they did not work. They do not provide “live” people you can talk to, and seem to be proud of this total lack of service. I have no way to access my account to withdraw my funds. This has happened to many others We need someone to initiate a class-action law suit against these scammers who are stealing our money.

Beatty
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Beatty

Money disappeared from my account within minutes of setting it up and there was no support it is the worst. Don’t use Coinbase!

Chris
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Chris

Why do you recommend Coinbase as one of the best, while explaining BBB rating of F and 0 Cust Service?? New to crypto and started with Coinbase. HATE that they hold the direct deposit of cash for 12 days while I watch the crypto I want to trade move up up up. I am losing money while Coinbase sits on it. Dang. 2nd thoughts abound.

Sheila Smail-DeWitt
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Sheila Smail-DeWitt

I was locked out of my Coinbase account when I tried to sign into the app on my new phone. Their 2-factor authentication codes do not register when you type them in, nor do they register when you copy/paste. I was locked out of my account and tried to seek help but they have NO customer service help options aside from creating a help ticket, to which no help is received. I tried logging in on different devices besides my new phone… my laptop, my desktop, my iPad, my old cell phone etc. None of them let me log in… Read more »

Jaymee Gomez
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Jaymee Gomez

Coinbase is a SCAM like a shit. I try to withdraw my money. The transaction is approved but my money did not come. No support, No customer service, No help. Nothing. COINBASE is a SCAM.

Gregory J Dowd
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Gregory J Dowd

ZERO CUSTOMER SUPPORT thru LIVE REPS and there email responses do you no good.. No real help from this company. Never mind the FACT that you / I have hard time accessing my funds to pull back to my bank.. On that not I changed banks and now coinbase for handful of days will NOT send micro deposits to my bank account so I can verify and withdraw all my funds from this Horrible company

Martha Rush
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Martha Rush

Coinbase will not allow me to withdraw my USD to my bank. The money is there, and shown to be in my portfolio. I have found that the web is full of similar complaints. Coinbase is Hotel California for your money, it can never leave, Buying bitcoin on that platform is easy but that is not the only thing you want on a crypto platform.

Bruce Wells
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Bruce Wells

The customer service rating should be a zero. This company is an unreliable nightmare that I would not trust with my grocery store coupons much less my bank account and crypto assets. Please do yourself a favor and find some other broker, the vast majority of people get a coinbase account because of their marketing and the simple fact that they have been around a while. Don’t walk, run from Coinbase!

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