CEX.IO 2017 Review – Why Reddit Users are Complaining About this Bitcoin Exchange?

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Last updated on August 25th, 2017 at 04:34 pm

July 2017 Update: Recently I’ve been noticing an increase of users complaining about CEX.io. I suggest reading the reviews I’ve mentioned in this post and the comments in the comment section and judging for yourself. I’ve had several people asking me to remove this review, however from my personal experience I’ve never had an issues with the exchange. In any case, trade with caution.

CEX.io is one of the oldest Bitcoin exchanges around. It started out in 2013 in London as a Bitcoin exchange and cloud mining provider. At some point its mining pool, known as Ghash.io, was so big it held 42% of the total network mining power.

However, on January 2015 the cloud mining operations were closed and today CEX.io operates solely as a Bitcoin exchange. CEX.io is registered with FINCEN and It applies KYC (know your customer) and AML (anti money laundering) policies. This means you’ll need to verify your identity before you will be able to buy Bitcoins via the exchange.

CEX.io allows you to buy Bitcoins using your credit card, a wire transfer or a SEPA transfer (if you live in the EU).  However CEX.io transactions work a bit differentl than other Bitcoin exchanges, they are based on Fill-or-Kill orders (also known as FOK).

FOK orders are orders that are executed immediately and in full. So whatever you “agreed” to pay or get, that’s exactly what will happen. This is different than how other exchanges work where you may encounter liquidity issues. So for example, if you but 2 Bitcoins at an agreed rate on CEX.io you will definitely receive that amount, however if you but 2 Bitcoins on Bitstamp you will need to wait until someone who’s willing to sell you those Bitcoins at your requested price comes along.

However, for this to work 100% CEX.io has to charge customers a premium so that they will always be able to fulfill their orders, hence the higher exchange rate.

How does CEX.io work?

CEX.IO has a very clear explanation on their site about how this service works, here’s a summary of it:

When you enter a trade, CEX.io calculates the price and freezes it for 120 seconds.  You input the amount of money you wish to spend and you see the amount of Bitcoins you can receive. After you press the Buy/Sell Button, the system checks to see that you have enough funds available.

If the situation on the market allows the execution of your order on conditions not worse than you agreed on, the order will be filled (The order can also be filled on more favourable conditions). If there is a sudden spike in the exchange rate — preventing the execution of the order on the agreed conditions — you will be notified. After you confirm the trade, your order is matched to other orders on the exchange, and your balance is adjusted — sometimes the amount can be even greater than agreed on, but is never smaller.

CEX.io fees and charges

One of the biggest complaints users have about CEX.io is the amount of fees and “hidden charges” they take. CEX.io takes a 7% fee for the service which is charged from the amount of fiat currency you pay. So if you buy $1000 worth of Bitcoins you’ll get only $930 worth. This means that the high exchange rate you see on CEX.io already includes the service fee within it, and no other fees will apply.

However the fee stated above is only relevant if you want to do a direct purchase with CEX.io. The exchange also supplies trading services in which different fees will apply. In order to trade you’ll need to fund your CEX.io account with either a bank account (no commission on CEX.io’s part) or a credit card (3.5% + $0.25 commission). Also, once entering a trade you will need to pay up to a %0.2 transaction fee depending on your part in the trade.

CEX.io Buying Limits

There are four different account limits on CEX.io – Basic, Verified, Verified Plus and Corporate.

Basic accounts can buy up to $500 worth of Bitcoins per day and $2000 worth of Bitcoins a month.

Verified accounts can buy up to $10,000 worth of Bitcoins per day and $100,000 worth of Bitcoins a month.

Verified plus and Corporate accounts have no limitations on the amount of Bitcoins that can be bought.

In order to become verified you’ll need to supply a government issued id and personal information about yourself.

cex.io account limits

Supported countries

CEX.io suppoers all countries worldwide for credit card purchases except for the following: Iceland, Vietnam, Afghanistan, Algeria, Bahrain, Iraq, Kuwait, Lebanon, Libya, Nigeria, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, and Yemen.

Customer support and user reviews

Perhaps one of the most controversial issues about CEX.io is the user reviews it gets online. TrustPilot  gives CEX.io an average rating of 3.9 out of 10 stars. Reddit also had a very short and worried review about the exchange. However most people don’t actually read the detailed reviews they just look at the ratings, so I decided to do just that.

It seems that the majority of dissatisfied user reviews are either complaining about the hidden fees (i.e. high exchange rate), the identity verification process or the site’s customer support. The first two issues are usually related to people not understanding the fine print, and CEX.io has made it much clearer in the past few months how much will you pay for your coins. As can be seen below:

cex.io fees

Regarding support I ran a test. I clicked on the “help” icon that’s available on each page of the site and wanted to see how fast I can get a response. The support rep answered within 20 seconds and gave me a pretty detailed response (even though it was a canned response). So personally I was pretty happy with that.

support response

Most of the bad reviews that were on TrustPilot also received a response from CEX.io so it’s good to see that the company cares about its reputation. And finally, the short reddit review I read didn’t shed any new light on the exchange. Most people on Reddit said they didn’t have any issues with it, and the original poster just didn’t understand the identity verification process.

Conclusion – Is CEX.io a Good choice?

Until today I have used CEX.io several times and haven’t had any issues. I think it’s a solid exchange, with the only downside being the 7% fee they charge for buying Bitcoins. In the past year or so the exchange has leap frogged froward and has become on of the leading Bitcoin brokers around. The user interface is very intuitive and even complete newbies will manage to buy Bitcoins with it. As long as you are aware of the fees and the verification process needed to buy more substantial amounts of Bitcoin you’re good to go.

Ofir Beigel

Owner at 99 Coins ltd.
Blogger and owner of 99Bitcoins. I've been dealing with Bitcoin since the beginning of 2013 and it taught me a lesson in finance that I couldn't get anywhere else on the planet. I'm not a techie, I don't understand "Hashes" and "Protocols", I designed this website with people like myself in mind. My expertise is online marketing and I've dedicated a large portion of 99Bitcoins to Bitcoin marketing.

CEX.io

CEX.io
81.5

Fees

7/10

    Ease of use

    9/10

      Support

      9/10

        Reputation

        9/10

          Pros

          • Established company reputation
          • Easy buying process
          • Fast support

          Cons

          • Extensive verification process
          • Relatively high fees
          Share.

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          157 Comments on "CEX.IO 2017 Review – Why Reddit Users are Complaining About this Bitcoin Exchange?"

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          Michael Radke
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          Member
          Michael Radke

          I have been trying for 5 months to withdraw money. They have cancelled my verification twice after 2 different banks rejected their payment. Now they tell me I can’t withdraw anything from my account. Basically they want me to pay them another 20% commission and deny me any withdraws.
          I have never been so frustrated at any company. They lie and cheat you.

          Mathieu
          Guest
          Member
          Mathieu

          This company is a fraud.
          Don’t deposit money if you want to have it back !
          I requested my money on the 18th of September and I still have nothing.
          The Customer Service said it would be done within 20 banking day.
          Now they are saying that it is blocked due to some checking from the compliance team.
          I feel that I have lost my money…

          Imi
          Guest
          Member
          Imi

          The worst company I’ve ever met. It took almost 3 months and tens of emails to withdraw my own money. Their customer service is a joke. Not helping anything. NOT RECOMMENDING THEM AT ALL!

          Cex customer
          Guest
          Member
          Cex customer

          I deposited 3 BTC to my CEX account on September 17th. The deposit is still not credited to my account after more than 2 weeks now. What is worse, the BTC amount has been spent the very next day after blockchain confirmation. People are mostly complaining about Fiat funds getting lost (and is hard to trace those) but with Bitcoin you can see the money going in and out in real time. My CEX account is verified since May, I traded almost weekly until that day.

          Andrea
          Guest
          Member
          Andrea

          Terrible Experience.
          I made a sepa transfer on 31st of august to my account.
          Several mail sent to the support team and the answered only few times saying to be patient.
          After almost 30 days I don’have 1 euro arrived to my account.

          LEO
          Guest
          Member
          LEO
          confirmed BTC deposit has been pending status for OVER 1 MONTH !!!!!!!!!!!!!!! IT’S REALLY TOO TERRIBLE !!!!! the support team has replied that I didn’t pass verification so they can not process it , but I have passed the verification when opening account 1 year ago and never be treated like that . ALSO, they told me to submit additional forms and evidence 2 weeks ago, but after I prepared and sent to them, they just tell me be patient to wait and they still have not done anything !!!! I really curious about the process they’re running !!!
          Cex customer
          Guest
          Member
          Cex customer

          Same problem. Deposited 3 BTC on September 17th, CEX account was validated since May and traded until that day. Besides the amount not being credited to my account, even worse is that Blockchain shows that the amount was spent the day after deposit.

          Marin
          Guest
          Member
          Marin

          Same problems. Withdrawal via SEPA, confirmed and no money/transaction to bank. Support offline. STAY AWAY FROM CEX.IO

          Philip
          Guest
          Member
          Philip
          CeX.io offers SEPA bank transfer to withdraw money in Euro. I made 2 withdrawals: The second one was deposited within 24 hours in my bank account. My first one (initiated on Sept. 9th) has been set to status “completed” on the side of CeX 10 days later on Sept. 19th and the money is still not deposited in my bank account. CeX replied to me in a support ticket: As you can see in your account transaction history, the concerned bank transfer status is “Completed”. This means that CEX.IO has already processed and sent your funds towards your bank. At… Read more »
          Steven Hay
          Member
          Member
          Steven Hay
          Hi Philip, Sorry to learn of your difficulties with CEX.io. 10 days is a very long time and cause for concern. I’ve seen another CEX.io user, mbtctrade, complaining of a similiar situation in this thread: https://bitcointalk.org/index.php?topic=1945546.0 mbtctrade also reports a delay with multiple withdrawals, 2 out of 3 of transactions being delayed for longer than 10 days. If you have any funds remaining on CEX, I would advise you to convert them to crypto and withdraw to your wallet instead of your bank account. It seems like they’re experiencing problems with their banking service. If you don’t receive your funds… Read more »
          Philip
          Guest
          Member
          Philip

          Hi Steven, Thanks so much for your reply. Unfortunately your advice to send crypto currency to another provider to extract FIAT is now too late :-( For me it is unclear why a SEPA withdrawal can take up to 20 business days at CeX when SEPA transactions must be processed until the next banking day? Philip

          Steven Hay
          Member
          Member
          Steven Hay
          Hey Philip, My pleasure, hope it helped. Yeah, there’s no good reason why the SEPA transfer itself would take so long. I see in that BTCtalk thread that one user is speculating that CEX.io are using customer funds for other purposes. Anyway, it appears that someone from CEX.io responded there to at least one other user with a similar problem. You could ask that guy what they said to him. Another thing to do would be to arrange (with the other users from that thread, if possible) to make a very visible thread on Reddit’s r/bitcoin or r/bitcoinmarkets. Sometimes public… Read more »
          Steven Hay
          Member
          Member
          Steven Hay

          Oh yes, a final thought. You could also “make a scene” on Twitter and other social media platforms where CEX.io has a presence.

          Philip
          Guest
          Member
          Philip

          Hi Steven, Well, indeed sometimes public pressure is the last resort. Suddenly I received today after 20 days the withdrawed amounts. Maybe it was also because I asked the support again whether they could cancel the transfer which seemed to have accelerated the payout for another user, too ;-) Long payout times remember me to snowball systems. Obviously that’s just an assumption and not based on any facts. Philip

          Steven Hay
          Member
          Member
          Steven Hay

          Hi Philip,

          Really glad it worked out!

          I experienced a long delay with CEX.io myself and it was quite frustrating and stressful. Unfortunately, these things do happen, it’s just part of financial life – especially when dealing with banks. Luckily we have Bitcoin now, which either works quickly or otherwise lets you troubleshoot the problem.

          ajay
          Guest
          Member
          ajay

          cex.io is a scam. i paid them the money, bitcoins did not come in to my wallet, they do not reply to emails. they are not refunding me my money.

          Hannah Munro
          Guest
          Member
          Hannah Munro

          I signed up with Cex.io a few weeks ago.
          I must say that the experience with that exchange is more than unsatisfactory! The limits imposed make it virtually impossible to make any gains in this booming crypto currency market and I got riped off by cex.io. I since have have started trading with liviacoins, which has a speedy transaction process, thus allowing me to make trades commensurate with the level of funding I desire.
          If you want to deal in pennies or get scammed, stay with Coinbase.

          Albert Hendriks
          Guest
          Member
          Albert Hendriks

          tldr comments; about 100 comments of people who didn’t get their fiat money within one month/3 weeks/1 week. Not a single comment of someone who waited more than a month and didn’t get their money at all (in fact @clueless is the only commenter who waited more than a month and he got his money). So… I guess the btc price is higher because you have to wait longer for your fiat.

          Albert Hendriks
          Guest
          Member
          Albert Hendriks

          ok 1. The next one.

          Arianna
          Guest
          Member
          Arianna

          Stay away from CEX.IO!!
          I did a withdrawal of 5000 EUR on 28th July and at today, 22th September, I still don’t have received the money in my bank account!
          They have stolen to me 5000 EUR, avoid that they do the same with you: STAY AWAY!!!

          Rico
          Guest
          Member
          Rico

          Cex is just awful! You can even see from the bad reviews below…I did a withdrawal of 20 USD since last week and till now nothing in bank account. Yet they claim that the transaction was successful and one should follow up with bank yet they are the ones performing the transaction, What kind of successful transaction is this??? Bad support team and terrible service. Keep off!!! Be warned .

          Sandre
          Guest
          Member
          Sandre

          Beware of these scammers. 3000 euros were transferred to them on 19th July 2017 by SEPA and that’s it. They just stole the money! Avoid to deal with this scam company at any cost if you want your money to be safe!

          Henri
          Guest
          Member
          Henri

          I opened an account and have no way to retrieve my funds

          James
          Guest
          Member
          James

          THESE ARE SCAMMERS!!!! DO NOT USE CEX.IO!!!!! THEY OWE ME OVER £700!!!

          pgarret
          Guest
          Member
          pgarret
          I’m having similar issue: I deposited some fiat and still in pending state on their side. I asked my bank and they sent the money two days a go. I created a ticket with them and they supremely answer after my second attempt and this is what they answer: “Please, note that it can take up to 14 banking days for the banking system to process with your payment. Thus, we kindly ask you to stay patient. ” How can I stay patient when they use my money for enriching themselves. I would have accepted this answer 10 years ago… Read more »
          Helga
          Guest
          Member
          Helga

          Good day,

          We are sorry for your experience, but all the conditions for bank transfers and other payment methods are stated on the Payment Options page: https://cex.io/finance/limits-commissions. Thus, we do not hide anything.
          If you have any other questions or feedback, please let us know.

          Name
          Guest
          Member
          Name

          just shut up Helga, what are you doing here? come back to your support desk and answer my ticket!

          clueless
          Guest
          Member
          clueless

          Cex.io… 2nd time i exchange btc there and both times i had problems.
          1.time: withdrawal to my sepa account took almost 2 Month…
          2.time: btc is not booked to my account(pending deposit…) on blockchain it was booked hours ago. BTC price went down and i lost 200€ in exchange price. 1Day later the btc are still not deposited.

          Helga
          Guest
          Member
          Helga

          Good day,

          We are sorry for your experience. Do you have any unresolved issues at the moment? If yes, please provide us with your User ID.

          philip
          Guest
          Member
          philip

          Beware this company is a scam and take all your money, withdrawal EUR185 and charge EUR50 for withdrawal fee~!! it take 3 weeks to be in my bank account left EUR135!! and avoid and dont use Cex.io!

          Helga
          Guest
          Member
          Helga

          We are sorry for your disappointment, but CEX.IO is not a scam, but a legitimate company with respective registrations and certificates.
          All the conditions for payment methods are described on the Payment Options page: https://cex.io/finance/limits-commissions#/direction/withdrawal. It is clearly stated that the withdrawal fee for the bank transfers is $50 and “Withdrawal payment processing timeline: up to 20 Banking Days. “.

          Keith
          Guest
          Member
          Keith

          Word of advice, do not trust CEX, their systems have issues and their support does not respond to complaints. At best they’ll point you to some forum that supposedly explains why things go amiss.

          For example, I opened a margin trade (short) at $317.4, moments later it automatically closes at $316.9. Their system applies at 1.3 Ether loss. I have a couple of these issues.

          Helga
          Guest
          Member
          Helga

          Hello, Keith. Margin trading at CEX.IO works along with the risk-preventing system. Therefore, the system reserves part of the order book for position to be closed at the price, not worse than stop loss.
          If you have any unresolved issues or unanswered tickets, please provide us with your User ID and we will make sure to help you.

          pager30
          Guest
          Member
          pager30

          Sorry, my original post is a bit of a cut copy past screw up…

          pager30
          Guest
          Member
          pager30
          Finally took the plunge into cryptocurrency and trading specifically. At first blush CEX was great for me as it was simple to use. Getting in with my first btc purchase on July 26th, I should have made very healthy profits by now. But with a sharp learning curve and no exp in the volatility of the market, fomo, and panic selling, while attempting to leverage my funds/coins, cost me some serious profits and take serious losses. The preamble is important, because this past labour day wkend, I had, for first time ever, the best plan. I was incremental, measured, did… Read more »
          Esh
          Guest
          Member
          Esh

          do not use CEX.io!!!!!

          I’ve been waiting for funds to be returned to me for 3 weeks now, no sign of the money, no communication. its beyond unprofessional. They have cost me a lot of money.

          Stay away from these people.

          Helga
          Guest
          Member
          Helga

          Hello! Please, provide us with your User ID and we will investigate your issue ASAP.

          protrader
          Guest
          Member
          protrader
          OXYMORON ALERT – CEX.IO (An exchange you can trust) I am a professional trader with over $4M volume per month on BTC exchanges and over $2M per year on Fiat exchanges. I very recently moved some BTC over to CEX.IO, that being 21 August 2017. As you can imagine with these kind of volumes, I don’t play games as I have a massive responsibility, and must exhibit extreme diligence to my clients capital. Firstly I will say CEX.IO is a legit exchange, but they are manipulating both price and TX’s. They manipulate price both manually and by bot. The bot… Read more »
          Vagelis Fragkos
          Guest
          Member
          Vagelis Fragkos

          I did a bank transfer of €300 to them on the 2nd of August.I wanted to buy ethereum.It’s 23/8/2017 and I still haven’t seen the amount on my cex.io account. Support replies to me that they will fix it and takes some time for the bank transaction. In one of my replies I told them to refund me to my bank account the €300, that was on 18/8. Still they haven’t done it so I believe they conduct fraudulent business.I will try with my Bank if there is any case I can get my money back.

          Helga
          Guest
          Member
          Helga

          Hello! We are sorry for your experience. Has your issue been already resolved? If not, please provide us with your User ID and we will do our best to help.

          Stanley
          Guest
          Member
          Stanley

          I invested 21 dollars and now not possible to withdraw my money…confirmation sms not getting send to my mobile.

          Helga
          Guest
          Member
          Helga

          Hi! Do you still need help with this issue? If yes, please provide us with your User ID

          Rahul
          Guest
          Member
          Rahul

          I tried a test transaction today – loaded up 100 USD into the account and did a purchase. Much to my surprise, saw a 6.55 USD ‘Fee’ sitting in the transaction row after the purchase. That is the infamous 7% fees !

          It is deplorable and completely deceitful that they haven’t mentioned it clearly in the Fees schedule. This indicates malafide intent and against all norms of transparency.

          Helga
          Guest
          Member
          Helga

          Hello! The 7% fee is applied to the Buy/Sell service only. If you click on the “How is the price calculated?” below the bundles, you will get the information about this service on CEX.IO.
          Trade fees are applied to the Trade page.
          We are sorry for misunderstanding and will make sure to improve our UI to prevent future cases.

          Irakli
          Guest
          Member
          Irakli

          5 days since I #lost 600 #usd worth of #ethereum because of @cex_io, 3 days no reply from customer support. #bitcoinexchange #cryptoexchange

          Helga
          Guest
          Member
          Helga

          Hello! Do you still need this issue to be solved? If yes, please provide us with your User ID, we will try to help.

          Nathan
          Guest
          Member
          Nathan

          I also withdrew about 500 USD of Eth to another exchange – On Etherscan it shows no transaction could be found. This was 24 hours ago already. Their support comes back to me and just says they are busy with queries.

          WTF

          Nathan
          Guest
          Member
          Nathan

          if anyone finds out what CEX did with my withdrawal let me know:

          up104551121 (100%)

          Transaction 0x5023056a47efa2d5509ef0f496e515f7183101710fe8c772d6c8422770bf0df9

          Sorry, We are unable to locate the Transaction entry

          Gone, poof

          Joe Joe
          Guest
          Member
          Joe Joe

          You got scammed That’s what happened. Avoid CEX.

          Thomas
          Guest
          Member
          Thomas

          Extremely frustrated with this exchange. They essentially froze my assets as soon as I deposited.

          cex.io claims to allow deposited BCH to be traded after 3 confirmations, but the exchange seems to just hold it indefinitely while displaying a “pending transaction” message. This has happened to a number of people and I’m personally loosing quite a bit of money because of this.

          Nick
          Guest
          Member
          Nick
          This company is taking way too long. I was a customer there for 4 months, was verified and had my card verified as well. I have not used them for 2 months, and now the card I use to use has expired, so I tried to enter my new card 6 days ago, and it is still pending. I have sent many emails to them, only to get back a auto message to be patience. What bothers me most of all is someone I know just signed up to their site for the first time 2 days ago, and within… Read more »
          Helga
          Guest
          Member
          Helga

          We are sorry for your experience. Over the past few months, our support and compliance teams have been overloaded.
          However, we are improving the service and making sure that all the tickets and requests get answered on time.
          Despite your experience, we still hope that you will continue using CEX.IO services. If needed, please provide us with your User ID and we will make sure to get your card approved ASAP.

          Tony
          Guest
          Member
          Tony

          Nick, which other site have you found?

          Keith Reuben
          Guest
          Member
          Keith Reuben

          On more than one occasion I have had margin trades automatically close for no reason. As a result I have made losses including the fees which CEX charges.

          I have opened a ticket with CEX but they’re silent about the issue. I have lost my faith in CEX and do not advise anyone to sign-up until their processes become transparent and support gets back to you timeously with results.

          Luka
          Guest
          Member
          Luka

          The withdrawals last forever to be completed and then they say that the bank is to blame. The last withdrawal was deposited my account on the site instead of my bank account after more than 15 days. And the compliance team is playing dumb. Helpless… Anyway I transformed my fiat funds into bitcoin and transfered them to another exchange site. I do not trust this review one bit.

          I am done with CEX.

          Helga
          Guest
          Member
          Helga

          We are terribly sorry for your negative experience. However, as stated on the Payment Options page, “Deposit payment processing timeline: up to 14 Banking Days. “.

          stevie
          Guest
          Member
          stevie

          CEX is a scam, I bank wire 500euro and never get money in my account. Its been a month and they are shitting you with their rot support reply!!!!!!

          DO NOT PUT YOUR MONEY IN THIS SCAM. i learned my lesson with 500 euro cost.

          Helga
          Guest
          Member
          Helga

          Good day. CEX.IO is not scam but a legitimate service. If you still have this issue unresolved, please, provide us with your User ID, we will try to help.

          Bill
          Guest
          Member
          Bill

          August 2nd. They made the statement that their users would get their BCC/BCH for BTC that was held in their accounts at that time.

          Seems to me that they decided to perform the fork and keep the newly created funds. I was a loyal and happy customer up until this outright deception and theft.

          Alex
          Guest
          Member
          Alex

          I have the same issue as a lot of other people here: wired transfer takes more than a month for some reason and I can’t get any answer from the support., beside the automatic ones. At this point I’m not sure if I even going to ever get my money back.

          Stephan
          Guest
          Member
          Stephan

          I also did wire per SEPA € 1000 on 30th of June, till now, no info whatsoever. Many support tickets, low reply rate, just some pre-written replies. I really start to wonder my self, if still legit.

          This is my customer number, if any of cex.io reads here: u106937943

          With Kraken, deposit went well and fast, but now, got informed, that it will take 72h when I can withdraw to my wallet first. I am pretty sure, that this has to change, otherwise, crypt currency exchanges are done.

          gladys
          Guest
          Member
          gladys

          worst bank transfer deposit of ever
          I’m still waiting for my money, I made the transfer more than one month ago.
          unbelievable

          Stephan
          Guest
          Member
          Stephan

          Same with me, crazy, no replies by support, did deposit over € 1000, not in any account yet, also, did not come back to me.

          Allen
          Guest
          Member
          Allen

          Same here. I still waiting for my money. First they answered on my email that the money should be withing 14 days. Now they saying it should be 23 days. I will go to police with that case soon. This is scam service. Please guys if dont use that site.

          Joseph Tapez
          Guest
          Member
          Joseph Tapez
          Same here. Over a month ago I made a deposit of $10,000 USD worth of bitcoin and it still doesn’t show up in the account. And on the times that the support replied to me, they have been rude! Their only explanation is “As we mentioned before that the verification may take some time. As soon as our Compliance will verify your funds it will be credited on your account immediately.” I asked them to wire the money back. I’m wondering if they are using the deposits to fund their operations, and if you think about it most people will… Read more »
          Alexander Dreyer
          Guest
          Member
          Alexander Dreyer

          I see a lot of bad comments regarding withdrawing to FIAT. However, what is buying bitcoin with VISA card like?
          And do you have problems with sending crypto bought from CEX to other wallets?

          John A.
          Guest
          Member
          John A.

          “And do you have problems with sending crypto bought from CEX to other wallets?”

          Yes. I bought ether, tried to move it to another address.

          You can’t.

          They make it easy to put money in. Impossible to take out.

          It’s either criminal fraud or incompetence. Stay far away.

          Pawankumar Kadam
          Guest
          Member
          Pawankumar Kadam

          Very true…

          I invested 300 dollars and now not possible to withdraw my money…confirmation sms not getting send to my mobile…I have lost my 15000 Indian rupees…this is crook website…stay away….I have lost my money…I am feeling very sad….my user I’d is up106403938

          Prefect
          Guest
          Member
          Prefect
          I can confirm this… I try for about half a year to get my money from cex.io and since it it is slightly under the minimal amount for wire transfer, (which is 250 US$ min.! Where they charge 50 $ commission for themselves!!) I have to use other withdrawal services…. So far NONE of the other withdrawal services worked…. even worse: trying to withrdraw it to my CC account resulted in a fraud protection case from my cc company which voided my cc….. I try some other types of withdrawal the next weeks but, if I get my money back… Read more »
          JEAN_B
          Guest
          Member
          JEAN_B

          Sorry to see negative comments, especially when you hold the opposite opinion. I started using cex.io almost a year ago just to try yet another exchange. I was actually trading on multiple exchanges, and still am. As a rule their rate is the highest among the exchanges, so it’s a perfect match, when selling btc and eth.
          Their compliance procedures are really strict. Probably this is the reason why some users face difficulty with withdrawal. But I am sure this withdrawal issue is temporary, and they will solve it soon.

          ALI
          Guest
          Member
          ALI

          Nice review. Good to see that you outlined both advantages and disadvantages. I used Cex.io myself and had mostly positive experience. It took a bit long to verify, but I am OK with that. At least I know they care about security.

          Vladislavs
          Guest
          Member
          Vladislavs
          I am quite certain that CEX is not a scam, but the below situation still keeps me worried for over 2 weeks now: All SEPA withdrawals before and after the 10,000 EUR withdrawal on 19 June were processed almost instantly and credited within 1-2 business days to the bank account. However, the withdrawal in question got stuck as PENDING, meaning it has not been processed internally by CEX. I thought it might be some bug connected to the timing (I requested it on a Sunday night) and was waiting for CEX to address the issue. I warned other traders not… Read more »
          Vladislavs
          Guest
          Member
          Vladislavs

          Update: while the comment was in moderation still, CEX finally got back to me.
          So far they are explaining the situation as additional AML /source of funds review.
          But it’s still weird that other payments are going through fine. And no AML questions about this payment have been asked.

          wooba
          Guest
          Member
          wooba
          READ BEFORE USING THEM! I had before good experience with CEX.IO, and everything was ok until 1 month ago on my SEPA withdrawal. They stopped answering and claiming everything will be solved. After much insistence on my side, after 15 days they asked me for documents to justify the sources of my funding. They made me fill a document will my personal data, my wages, where I work, my social networks, others. I filled the same on the very same day. Until now I got no response to my multiple emails. I even asked them if they need any other… Read more »
          Baylung
          Guest
          Member
          Baylung

          How are you? Did you received your money?

          If not, I propose to join under one group of people who cheated by CEX.IO and file complain to respective UK and US authorities !

          I’w waiting my not small money withdrawal since 1 month already, with no any clear understanding where the money is and why not yet arrived to my bank account.

          OLIV
          Guest
          Member
          OLIV

          Stop making a fuss! CEX.IO is a pretty trustworthy exchange. If not, they wouldn’t have been in the business for so long. Other exchanges also had withdrawal delays and rejections. Take Poloniex (https://poloniex.com/press-releases/2017.06.07-Improving-Our-Support-Capacity/) or Coinbase (https://blog.coinbase.com/improving-customer-support-139d99e72876), for instance.

          Marc
          Guest
          Member
          Marc
          I am no longer sure about this. I have started the withdrawl process too. First, I tried to validate my credit card for transfer. It is stuck pending approval. This has been a week now. I tried two different cards just to be safe, but no response from support has been given as to why they have not been approved. Then I have tried to do a direct transfer to my bank account. The drop down list of countries in the request, does not include the United States. I wonder why. I am indeed worried and am beginning to lose… Read more »
          Baylung
          Guest
          Member
          Baylung

          I have same issues with wire transfer withdrawal from CEX.IO. My withdrawals from 15 June 2017 and 16 June 2017 are not yet arrived to my bank account. CEX.IO requested all documents above mentioned in WOOBA comments, very personal details, … But today 04 July 2017 and money are not arrived yet to my bank account !

          ELLA
          Guest
          Member
          ELLA

          As far as I know cex doesn’t serve some countries for withdrawals. So you’d better check all the limitations first.

          Baylung
          Guest
          Member
          Baylung
          The country of my bank is not in the lists of not allowed countries. I have Support ticket with CEX.IO about my USD withdrawal , where they only keeping promises that the withdrawal is in process, or that there is backlog of too many requests and I need to wait. But all this is s*it!!! Bank transfer takes about 5 days, and I’m waiting already one month with no any information where is my money now and when money will arrive to my bank account. I have large sum of USD, in is not just few thousand dollars, which they… Read more »
          Disappointed user
          Guest
          Member
          Disappointed user

          Hi Baylung, did u received the money eventually?
          Im facing same problem here, already 3 weeks didn’t received my fiat withdrawal..

          qwertz
          Guest
          Member
          qwertz

          This company does not want to pay me my money. I do not recommend doing business with them.

          Azaa Nairolf
          Guest
          Member
          Azaa Nairolf

          Fund fraud, don t send them money, cex will steal it

          CEX.IO
          Guest
          Member
          CEX.IO

          Azaa,

          thanks for your feedback.
          CEX.IO is registered and regulated business incorporated in UK.

          If you have any troubles please feel free to leave your customer id and ticket #

          Thanks

          Stephan
          Guest
          Member
          Stephan

          Hello!

          u106937943 –

          Did write soo many complaints and still, no one comes back to. Please try to close and resolve that ticket, thx!

          Baylung
          Guest
          Member
          Baylung

          Hello CEX.IO representative here !

          Can you explain, where is my almost 20 000 USD since 1 month after bank wire transfer executed (and “Completed” according to information on my transactions page of CEX.IO web site) ?
          Why I still not received withdrawn money to my bank account?
          I need to see my money on my bank account!
          My User ID is: up105681609
          Waiting already one month, with no idea what is happening!!..

          cex blogger
          Guest
          Member
          cex blogger

          I’m another person having problems transferring money.

          I am launching a blog at cexio.eu about my bad experience, if you have documented experiences you want to share then contact me at [email protected] Anonymity guaranteed. Facts please, not abuse.

          We need to act together and coordinate information to get results. We need a solution, not a lot of frustration and anger

          CEX.IO
          Guest
          Member
          CEX.IO

          Hi!

          1. Could you please provide your customer ID and ticket #?
          2. Please be informed that your site contains the registered brandname of CEX.IO. If it harms the reputation of the company we’ll have to transfer this case to legal department.

          We understand your possible inconvenience as recently we received huge amount of requests from new and returning users. We increased our support and compliance departments. So soon every ticket will be resolved. More details about situation is here https://blog.cex.io/news/lifting-ticket-verification-systems-cex-io-16228

          Jeff
          Guest
          Member
          Jeff

          https://www.ic3.gov/complaint/splash.aspx? <— I will be submitting a complaint to the FBI in the coming week if I don't receive a satisfactory response from the CEX.IO legal team.

          CEX.IO
          Guest
          Member
          CEX.IO

          Jeff,

          please send you customer id and ticket #.

          Greg
          Guest
          Member
          Greg

          Don’t use these people. They are a SCAM. I deposited bitcoin over a month ago and still can’t get it out and no help from support.

          CEX.IO
          Guest
          Member
          CEX.IO

          Greg,

          CEX.IO is registered and regulated business incorporated in UK.

          Sorry for possible inconvenience.
          Please send your customer ID and ticket number

          CEX.IO Team

          John A.
          Guest
          Member
          John A.

          Criminals.

          They make it easy to put money in, impossible to take out.

          Probably stealing identities too with the extensive ID they demand for the withdrawal they never let you make.

          Unbelievable the authorities aren’t onto them.

          CEX.IO
          Guest
          Member
          CEX.IO

          Hi John!

          Sorry for possible issues.

          CEX.IO is registered and regulated UK company. We have obligations concerning KYC & AML that’s why we need to collect more details about our customers to prevent fraud and money laundering.

          John, please provide your user id and ticket number

          CEX.IO Team

          Churchil
          Guest
          Member
          Churchil

          I completely agree. There are multiple people complaining about withdrawal.
          I know some guys that are creating a group of injured people to act over them.

          CEX.IO
          Guest
          Member
          CEX.IO

          Churchil,

          if you have any issues with CEX.IO please provide your customer ID and ticket #

          Thanks

          CEX.IO Team

          Vedran Devcic
          Guest
          Member
          Vedran Devcic

          Total scam!

          I verified my account, my master-card and visa. I sold BIT coins for USD to withdraw some cash. And my withdraws keep getting rejected without explanation both to Master-card and VISA so i had to BUY bitcoins again and send them to my wallet to withdraw it on another market… needless to say i lost a lot of money in process of buying USD then selling it again for BIT coin….

          CEX.IO
          Guest
          Member
          CEX.IO

          Vedran,

          CEX.IO is regulated company incorporated in UK.
          Some banks don’t allow to withdraw funds to card.

          Feel free to provide us your customer ID and ticket #

          CEX.IO Team

          SaurabhHarwande
          Guest
          Member
          SaurabhHarwande

          Worst exchange on face of this planet. I am lucky my account was never verified and they did not go the opportunity to steal my money. The article says CEX.io is a good choice but surely they themselves have written this article or paid for it. As you can see in comments section many have lost money to them and I was just saved because they though I am a poor scum because I did not belong to a first class country and hence ignored my account and service requests.

          CEX.IO
          Guest
          Member
          CEX.IO

          Hi!

          Your account can be not verified in the next cases:
          – your didn’t provide proper information about your card or user verification
          – your account is pending due to high volume of new requests for verification
          https://blog.cex.io/news/lifting-ticket-verification-systems-cex-io-16228

          Please provide your user id and ticket number. We will sort out the situation

          Thanks

          CEX.IO Team

          Zsofia Elek
          Admin
          Member
          Zsofia Elek

          Hey, this is not a paid review and as you can see we allow people to leave their negative feedback as well on the site, so everyone can draw their own conclusion. Earlier this year when we tested their services we have not experiences such problems.

          John A.
          Guest
          Member
          John A.

          Well maybe you should update the review based on the feedback you’re getting. Like say a big bold paragraph at the top stating that they are stealing money.

          Otherwise someone visiting quickly might see your 8.1 rating on them and become a victim based on your recommendation.

          Brian
          Guest
          Member
          Brian

          Fake review – How much did cex.io paid you in this sponsorship??

          They will never explain you what the charges are

          confirmation for ID takes over 3 months and if you try to withdraw, you will NEVER be able to withdraw any money!!

          CEX.IO
          Guest
          Member
          CEX.IO

          Hi Brian!

          CEX.IO didn’t pay for this review.

          We experience some issues with high volume of new users.
          https://blog.cex.io/news/lifting-ticket-verification-systems-cex-io-16228

          Please provide your customer ID we will try to speed up your request

          Zsofia Elek
          Admin
          Member
          Zsofia Elek

          Hi Brian, this is not a paid post, we have tested Cex.io services earlier this year directly.

          wpDiscuz