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Coinhouse is an online cryptocurrency exchange that makes it incredibly easy for individuals to buy and sell cryptocurrencies through its intuitive online platform or physical store. Whether you’re just starting your crypto journey or you’re a more experienced investor, Coinhouse simplifies the process of purchasing digital assets.
In this review, we’ll dive into the features of Coinhouse, covering everything from account setup and payment methods to customer support and fees. If you’re considering using Coinhouse, this guide will help you make an informed decision before getting into this.
Coinhouse Review Summary
Coinhouse.com makes it easy, and enjoyable, to buy and sell cryptocurrency. The platform is slick and well-developed, removing all complexities for new users. The main thing to be aware of is that “Classic” (i.e., free) users can only access BTC, ETH, and LTC, while “Premium” users get access to a wider variety of coins (at a monthly cost).
The company seems to be keeping a solid reputation throughout the 5 years it’s been operating, with a barrage of happy customers.
Key Takeaways
- Coinhouse offers a beginner-friendly interface for buying and selling cryptocurrency.
- Free users can only access Bitcoin, Ethereum, and Litecoin, while Premium users get over 300 cryptocurrencies.
- The platform charges relatively high fees, especially for non-Premium users.
- Customer support is responsive, with phone, email, and in-person assistance available.
- The service is only available to users with a European SEPA bank account.
That’s Coinhouse in a nutshell. For a more detailed review, keep on reading.
Company Overview
Launched and operated in Paris, France, since 2014, Coinhouse aims to make cryptocurrency accessible to individuals and qualified investors. Its broker service removes the complexities facing new users looking to buy, sell and store cryptocurrency.
Eric Larcheveque and Thomas France initially launched ‘La Maison du Bitcoin’, a coworking space for digital currency and blockchain projects. It was a brick and mortar location that added an online exchange coinhouse.com
Now completely rebranded as Coinhouse, the company operates as a streamlined online trading platform.
In its quest to support people on their cryptocurrency investment journey, Coinhouse has expanded across Europe with over 200,000 customers.
Company Services
Coinhouse’s online exchange is an easy user-friendly platform that really does make buying, selling and storing cryptocurrency a breeze.
The brokerage service
The signup process is fluid as the reactive system guides you through the process quickly including immediate identity verification in accordance with KYC and AML banking regulations.
Once registered the platform is clean and simple with a small selection of clear tabs. From the dashboard, you have quick buy and sell options along with your transaction history.
Nothing is over complicated, users can buy cryptocurrency in just three quick steps. After hitting the buy button you quickly select a payment method – either credit card or bank transfer.
Next, you enter the amount you would like to purchase. At this point, you have a choice to either send cryptocurrency to your Coinhouse custodial wallet or an external wallet.
Finally, you confirm the transaction and the job is done. The trade is processed and funds are delivered to your chosen wallet address.
I was really impressed with the modern user interface which felt clean, fast and reactive without any complications.
Premium service
Users are also offered a premium service which adds some extra benefits for as little as €27 a month. One major advantage of this service is the addition of over 300 cryptocurrencies (and not just BTC, ETH and LTC).
You’ll also gain access to a personal account manager, market insights, cheaper transactions and regular payments. €27 a month feels like a little overkill for what you actually get in my opinion. Here is a full comparison of the services:
Scheduled recurring investments
Dubbed “Coinhouse Savings”, users can schedule automatic, recurring cryptocurrency purchases to benefit from dollar-cost averaging. They can select both the frequency and duration of the purchases to suit their needs, for a range of supported assets.
Personalized portfolios
Coinhouse has created four portfolio types, which makes it easier for customers to select a basket of investments. These include:
- A “Defensive” portfolio, to protect their funds from a market downturn
- A “Fundamental” portfolio, which holds only Bitcoin and Ether
- A “Balanced” portfolio, which holds a wider range of promising cryptocurrency assets
- An “Offensive” portfolio, a high-risk basket of cryptocurrencies with the potential of higher reward.
Institutional-level custody
Lastly, Coinhouse provides a cryptocurrency custody solution for institutions, utilising 100% cold storage. The service targets funds and corporate investors, as well as digital issuers such as stablecoins or tokenized security providers.
Currencies and Payment Methods
Regular free accounts have access to Bitcoin, Ethereum and Litecoin while premium users can trade over 300 major cryptocurrencies.
All trades are processed in Euros via SEPA bank transfers or credit cards. There is no need to make a deposit or hold fiat currencies on your account. All payment for trades is made at the time of purchase.
Fees
All cryptocurrency purchases made using a credit card have a 3.49% fee, no matter which account type you have.
Crypto purchases made using SEPA transfers start at 3.49%, and drop in price with premium and platinum accounts.
All crypto-to-crypto trades are charged 1.99% across all account types.
“Premium” membership starts at €27 per month for a 3-year membership, and can get as expensive as €39 per month for a casual rate.
The “Platinum” membership has a customized price which depends on the customer’s personal requirements.
The trades are made at live market rates and blockchain fees are not included in the Coinhouse fees.
The fee structure is certainly not the cheapest around. The service is convenient and the credit card fee is actually around industry standard. You do get a little discount using the premium membership, especially with bank transfers. Although at €27 a month I wonder how much you are actually saving?
Buying Limits
The minimum purchase amount using a credit card is €20. Maximum purchase limits are no longer displayed on their website.
The minimum amount you can sell on Coinhouse is €20.
The maximum amount you can sell depends on your account verification level. Level 1 account verification allows you to only sell as much cryptocurrency as you have bought within Coinhouse, whereas Level 2 verification will enable you to sell cryptocurrency purchased elsewhere.
The maximum sale amount for Level 2 verification is capped at €10,000 per year, unless you manually provide a proof of the source of your funds.
Supported Countries
Coinhouse is exclusively a European cryptocurrency exchange. Users need to have a SEPA zone bank account. You can access the web-based platform from anywhere in the world but essentially need a European bank account to make trades.
Coinhouse supported countries are Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Poland, Romania, San Marino, Spain, Slovakia, Slovenia, Sweden, Switzerland, Romania, and United Kingdom.
How to Use Coinhouse?
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Create an Account
Sign up on Coinhouse.com, complete the identity verification process by uploading a valid ID and proof of address. Approval typically takes a few minutes but can take up to 24 hours.
-
Choose a Payment Method
Select a payment method based on your preferences.
Credit card payments are processed instantly and include a 3.49 percent fee.
SEPA bank transfers have lower fees but take longer to process.
-
Buy Cryptocurrency
Choose from Bitcoin, Ethereum, and Litecoin as a free user. Premium users can access over 300 cryptocurrencies. Enter the amount you wish to purchase and select whether to store your funds in a Coinhouse wallet or an external wallet.
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Sell Cryptocurrency
Level 1 users can sell only the cryptocurrency purchased through Coinhouse.
Level 2 users are allowed to sell up to 10,000 euros per year, including cryptocurrency bought elsewhere, provided they submit proof of funds.
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Set Up Auto Purchases
Use the Coinhouse Savings feature to schedule recurring cryptocurrency purchases. This helps apply the dollar-cost averaging strategy over time.
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Track Your Portfolio
Monitor your cryptocurrency balances and transaction history on the Coinhouse dashboard. Premium users also receive market insights and support from a personal account manager.
Coinhouse provides a user-friendly platform for buying, selling, and managing cryptocurrency, with extra tools and support available for Premium members.
Pros and Cons
Pros
- User-friendly platform with quick onboarding.
- In-person customer support available.
- Premium membership unlocks 300+ cryptocurrencies.
- Institutional custody with 100% cold storage.
- TrustPilot rating of 4.4 stars with positive feedback.
Cons
- High fees compared to other exchanges.
- Limited crypto selection for free users.
- Only available to users with a SEPA bank account.
- Premium membership is expensive for casual traders.
Customer Support and Online Reviews
Coinhouse prides itself on being more than just another cryptocurrency exchange. Its ethos is to help people in their investment journey. As such they have created a physical location, online training courses, analysis and personal advice (for a price).
It’s great to see an active telephone number on the website along with physical addresses and other contact information.
The email support aims to respond to all queries within 48 hours, but actually it was much quicker, responding to my question in less than 2 hours.
Its social media is busy and filled with helpful content although a lot of it is in French, which is understandable for the Paris based company.
Around the web, users seem pretty satisfied with the Coinhouse service. Reddit has several positive threads with little bad to say. Minimal complaints or scandals.
On TrustPilot, Coinhouse maintains a healthy 4.4-star rating with personal responses to any issues including customer support telephone numbers.
Coinbase vs Coinhouse
|
Feature |
Coinhouse |
Coinbase |
|
Founded |
2014 (France) |
2012 (USA) |
|
Regulation |
France |
USA |
|
Cryptos Available |
Different for free and premium users |
Multi-asset |
|
Payment Methods |
SEPA, Credit Card |
SEPA, Credit Card, PayPal, Bank Transfer |
|
Fees |
3.49% (credit card) |
3.99% (credit card) |
|
Mobile App |
No |
Yes |
|
Staking Rewards |
No |
Yes |
|
Availability |
Europe only |
Global |
|
Customer Support |
Phone, Email, Physical Location |
Email, Chat, Limited Phone Support |
Conclusion
Coinhouse offers a streamlined and user-friendly way to buy and sell cryptocurrency. The platform’s interface is clean, intuitive, and ideal for beginners who want to avoid the complexity of traditional exchanges. A particularly useful feature is the ability to send digital assets directly to an external crypto wallet, which adds a welcome layer of flexibility and control.
That said, Coinhouse’s free-tier offering is fairly limited, with trading pairs restricted mainly to Bitcoin, Ethereum, and Litecoin against the Euro. For users seeking broader access to altcoins, the requirement to upgrade to a paid membership feels somewhat restrictive, especially when other platforms offer similar assets without extra fees.
In terms of pricing, Coinhouse’s fees are on the higher side, though not unreasonable given its brokerage-style convenience. Credit card transactions, for example, carry standard industry costs but come with the benefit of instant execution and simplicity.
Where Coinhouse really stands out is in its customer support and reputation. The team is accessible via multiple channels, including phone and live chat, a rarity in the crypto space, and user feedback is overwhelmingly positive regarding responsiveness and reliability.
Overall, Coinhouse is a well-built, trustworthy exchange that prioritizes usability and security over low-cost trading. While you might pay a small premium for the convenience, the smooth experience and dependable support make it a solid option for those entering the crypto market.
See Also: Where and How To Sell Bitcoin
FAQs
What is Coinhouse?
Coinhouse is a European cryptocurrency broker that allows users to buy, sell, and store digital assets.
Is Coinhouse safe?
Yes, Coinhouse complies with European regulations and provides cold storage for institutional investors.
Which cryptocurrencies can I buy on Coinhouse?
Free users can buy Bitcoin, Ethereum, and Litecoin, while Premium users have access to 300+ assets.
What payment methods does Coinhouse accept?
SEPA bank transfers and credit cards.
What are the fees associated with Coinhouse?
Fees start at 3.49% for credit card purchases, with discounts available for Premium members.
Is Coinhouse available in my country?
Coinhouse is available in most European countries but requires a SEPA bank account.
How does Coinhouse ensure the security of my funds?
The platform follows strict AML/KYC regulations and offers institutional cold storage solutions.
What is the difference between "Classic" and "Premium" accounts on Coinhouse?
Classic accounts can only trade BTC, ETH, and LTC, while Premium accounts (from €27/month) get access to 300+ cryptocurrencies and lower fees.
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