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Coinhouse Review – A Beginner’s Guide

By: Eliot Prince | Last updated: 1/6/24

Coinhouse is a cryptocurrency broker that makes buying your first digital currency easy from its online platform or brick-and-mortar store. This review covers everything you need to know about the company before using its services.

Coinhouse Review Summary makes it easy, and enjoyable, to buy and sell cryptocurrency. The platform is slick and well-developed, removing all complexities for new users. The main thing to be aware of is that “Classic” (i.e., free) users can only access BTC, ETH, and LTC, while “Premium” users get access to a wider variety of coins (at a monthly cost).

The company seems to be keeping a solid reputation throughout the 5 years it’s been operating, with a barrage of happy customers.

That’s Coinhouse in a nutshell. For a more detailed review, keep on reading. Here’s what I’ll cover:

  1. Company Overview
  2. Company Services
  3. Currencies and Payment Methods
  4. Fees
  5. Limits
  6. Supported Countries
  7. Customer Support and Online Reviews
  8. Conclusion

1. Company Overview

Launched and operated in Paris, France, since 2014, Coinhouse aims to make cryptocurrency accessible to individuals and qualified investors. Its broker service removes the complexities facing new users looking to buy, sell and store cryptocurrency.


Eric Larcheveque and Thomas France initially launched ‘La Maison du Bitcoin’, a coworking space for digital currency and blockchain projects. It was a brick and mortar location that added an online exchange

Now completely rebranded as Coinhouse, the company operates as a streamlined online trading platform.

In its quest to support people on their cryptocurrency investment journey, Coinhouse has expanded across Europe with over 200,000 customers.

2. Company Services

Coinhouse’s online exchange is an easy user-friendly platform that really does make buying, selling and storing cryptocurrency a breeze.

The brokerage service

The signup process is fluid as the reactive system guides you through the process quickly including immediate identity verification in accordance with KYC and AML banking regulations.

Once registered the platform is clean and simple with a small selection of clear tabs. From the dashboard, you have quick buy and sell options along with your transaction history.

Nothing is over complicated, users can buy cryptocurrency in just three quick steps. After hitting the buy button you quickly select a payment method – either credit card or bank transfer.


Next, you enter the amount you would like to purchase. At this point, you have a choice to either send cryptocurrency to your Coinhouse custodial wallet or an external wallet.

custodian wallet

Finally, you confirm the transaction and the job is done. The trade is processed and funds are delivered to your chosen wallet address.

I was really impressed with the modern user interface which felt clean, fast and reactive without any complications.

Premium service

Users are also offered a premium service which adds some extra benefits for as little as €27 a month. One major advantage of this service is the addition of over 300 cryptocurrencies (and not just BTC, ETH and LTC).

You’ll also gain access to a personal account manager, market insights, cheaper transactions and regular payments. €27 a month feels like a little overkill for what you actually get in my opinion. Here is a full comparison of the services:

Scheduled recurring investments

Dubbed “Coinhouse Savings”, users can schedule automatic, recurring cryptocurrency purchases to benefit from dollar-cost averaging. They can select both the frequency and duration of the purchases to suit their needs, for a range of supported assets.

Personalized portfolios

Coinhouse has created four portfolio types, which makes it easier for customers to select a basket of investments. These include:

  • A “Defensive” portfolio, to protect their funds from a market downturn
  • A “Fundamental” portfolio, which holds only Bitcoin and Ether
  • A “Balanced” portfolio, which holds a wider range of promising cryptocurrency assets
  • An “Offensive” portfolio, a high-risk basket of cryptocurrencies with the potential of higher reward.

Institutional-level custody 

Lastly, Coinhouse provides a cryptocurrency custody solution for institutions, utilising 100% cold storage. The service targets funds and corporate investors, as well as digital issuers such as stablecoins or tokenized security providers.

3. Currencies and Payment Methods

Regular free accounts have access to Bitcoin, Ethereum and Litecoin while premium users can trade over 300 major cryptocurrencies.

All trades are processed in Euros via SEPA bank transfers or credit cards. There is no need to make a deposit or hold fiat currencies on your account. All payment for trades is made at the time of purchase.

4. Fees

All cryptocurrency purchases made using a credit card have a 3.49% fee, no matter which account type you have.

Crypto purchases made using SEPA transfers start at 3.49%, and drop in price with premium and platinum accounts.

All crypto-to-crypto trades are charged 1.99% across all account types.

“Premium” membership starts at €27 per month for a 3-year membership, and can get as expensive as €39 per month for a casual rate. 

The “Platinum” membership has a customized price which depends on the customer’s personal requirements.

The trades are made at live market rates and blockchain fees are not included in the Coinhouse fees. 

The fee structure is certainly not the cheapest around. The service is convenient and the credit card fee is actually around industry standard. You do get a little discount using the premium membership, especially with bank transfers. Although at €27 a month I wonder how much you are actually saving?

5. Buying Limits

The minimum purchase amount using a credit card is €20. Maximum purchase limits are no longer displayed on their website.

The minimum amount you can sell on Coinhouse is €20.

The maximum amount you can sell depends on your account verification level. Level 1 account verification allows you to only sell as much cryptocurrency as you have bought within Coinhouse, whereas Level 2 verification will enable you to sell cryptocurrency purchased elsewhere.

The maximum sale amount for Level 2 verification is capped at €10,000 per year, unless you manually provide a proof of the source of your funds.

6. Supported Countries

Coinhouse is exclusively a European cryptocurrency exchange. Users need to have a SEPA zone bank account. You can access the web-based platform from anywhere in the world but essentially need a European bank account to make trades.

The supported countries are:

  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Iceland
  • Italy
  • Latvia
  • Lithuania
  • Liechtenstein
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands
  • Norway
  • Portugal
  • Poland
  • Romania
  • San Marino
  • Spain
  • Slovakia
  • Slovenia
  • Sweden
  • Switzerland
  • Roumanie
  • United Kingdom

7. Customer Support and Online Reviews

Coinhouse prides itself on being more than just another cryptocurrency exchange. Its ethos is to help people in their investment journey. As such they have created a physical location, online training courses, analysis and personal advice (for a price).

It’s great to see an active telephone number on the website along with physical addresses and other contact information.

The email support aims to respond to all queries within 48 hours, but actually it was much quicker, responding to my question in less than 2 hours.

coinhouse email

Its social media is busy and filled with helpful content although a lot of it is in French, which is understandable for the Paris based company.

Around the web, users seem pretty satisfied with the Coinhouse service. Reddit has several positive threads with little bad to say. Minimal complaints or scandals.

On TrustPilot, Coinhouse maintains a healthy 4.4-star rating with personal responses to any issues including customer support telephone numbers.

8. Conclusion

Coinhouse makes it easy, and enjoyable, to buy and sell cryptocurrency. The platform is slick and well developed removing all complexities for new users. A nice addition is the ability to trade funds directly into an external crypto wallet.

For free users, the currency selection is very limited with only Bitcoin, Ethereum and Litecoin to Euro pairs. Personally I think it is a sting to pay a membership fee to access coins readily available on other platforms.

The fees structure is not cheap, although is industry standard for credit card buys you’ll usually face a bigger fee for the convenience of a broker service like Coinhouse.

Customer support and online reviews shine through in an area where many Bitcoin companies fall down. Getting support is easy through a number of methods including telephone plus not many have a bad thing to say about Coinhouse.

Overall, you can’t go far wrong with Coinhouse. You might be paying a little more for the service but it is well developed and reliable.

Have you used Coinhouse yourself? I’d love to hear about your experience in the comments section below.




Ease of use







  • Accepts credit and debit cards
  • Fast transactions
  • Easy to use


  • Requires a subscription for a wider variety of coins
  • Relatively high fees

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14 comments on “Coinhouse Review”

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  1. Scammers, all I have to say, they should call it coinhouse scheme, their web site mimics the real one, don’t ever buy into their bullshit..

  2. I have a bad bad experience with this guys .There are bullshitting and they respond in there email once in 5 days ,After they respond they are like do whatever you want i do not care .I have done a payment once i did they the blocked my account telling for secure reasons .Once i tell them give my money back or i will talk with my bank do do something , they response was .You can do what you want with your bank .Thanks .

    Do not use this kind of crap

    1. Richard Robertson

      Coinhouse will not allow a withdrawal. They said I have to pay them 34,000.00 in taxes before I can withdraw any money

  3. Tirthadeep Roy

    Basic thing that an exchange does is provide you with an transaction id for a withdrawal, which i have never received from coinhouse, also most of the exchanges have a withdrawal history, which coinhouse excludes, so there is no way to find out where your BTC is, unless you contact their support, which does not respond quickly

  4. My experience with coinhouse;
    After waiting for 2 days for confirmation I decided to send an email, they answer on my questions was that my selfie wasn’t accepted. I replied “Thanks for the info” where they proudly replied “welcome” for it.
    After being accepted I was able buy some coins wich where delivered instantly the first and the second time. The third time was another thing..
    I payd around 12am, an hour later I decide to send an email to the support asking for some info about iit, no-one toke the time to answer, so after another hour I called the client’s services, where they claimed to take care instantly, there was some kid of problem with my card, while it was the same card I used for my first purchases.
    An hour later I call again and this time i speak with another person who clearly was overwhelmed by the calls and short and clearly told me that it was the price of the exchange and that they blocked the transactions, I asked what the next step was where he replied that I should wait and that there is nothing he could do about it, I should contact the support he replied… (I was allredy loosing my patience by now.),
    What’s your job over there was my question and told him that I allredy send 5 mails and still haven’t got any answers.
    I call back around 7pm asking just if I was gonna get my money back of if I should forget about it, the guy I spoke with that time felt my disappointment and ensure me it would be delivered without knowing when. I told the guy the effect that it has with my reputation, where I promised to deliver those coins for investment and wasn’t able to do so.
    He suggested to come back with an other payment method and things would be faster, I told him not to promote it, if they can’t handle a fast delivery, that I was open to listen but nobody answer my mails, so I was not going to give my money back to them. The guy didn’t even knew that they promote fast delivery on his own work site ???.
    I wasn’t mad anymore, just realized that they where holding the coins till the dollar raised some more, those guys actually prefer to lose some clients and have comments like this online about their way of working instead of keeping their promises wich is a fat delivery.
    Delivering the coins or give the money back and maybe loose some in the exchange while making your client’s happy by keeping your word is not an option for this kind of
    Around 8.40 I received the coins, my business opportunity was over and toke with her my reputation.
    Today, 26 hours after my first mail, the support replied that the coins where allredy sent to my address.
    It makes actually sens now that I know they buy from kraken and that they don’t accept prepaid over there.
    If you ask me…
    It’s not cheap, they are not very kind once they have your money, they make you wait if it’s not in their advantage, they make you loose some good investment and mess up with your reputation on the go also.
    This is what I told them today while suggesting them to come over here and have a look at my comment;
    The world is not f..k’d up by people who do wrong like you guys, but by people like me that see you acting and do nothing.
    With this I’m putting an and to that!
    THanks for the motivation I told them, and here I am.

    1. Zsofia - 99Bitcoins support

      We have not experienced such delays with them until now. Thanks for sharing your story!

  5. Jon-Tokes Platform

    Good insight! you saved me some time trying to figure it all out on my own! Thank you Alexander!!

        1. im unable to withdraw coins from coinhouse to other exchanges, any help please? i also sent coins from another wallet to my abjcoin account but havent seen it for over 4days going, any solution?

          1. Hi Chukwu,

            I haven’t heard of any problems with Coinhouse brokerage. Could the problem be that you haven’t verified your identity with them yet? You may have to send them scans of certain documents before they’ll let you withdraw coins. The only other thing I can think of is that perhaps you’re trying to withdraw too small an amount. Many services have minimum limits on the amount which you can withdraw – this is usually necessary to cover mining fees.

            I trust that you’ve messaged their support and enquired about the problem?

          2. Scammed big time

            I got scammed for than 60k with coinhouse , when I ask for ur money back, the simply block u out of their website. Don’t ever send any penny to those fraudsters.

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