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Bitbuy Review – A Beginner’s Guide

Last updated 8/27/19

Bitbuy is one of the more popular services for buying Bitcoin in Canada. This post covers everything you need to know about it before using the service.

Bitbuy Review Summary

Bitbuy’s overall mission is to simplify the trade of digital assets for all Canadians. It is a convenient Canadian cryptocurrency exchange offering over the counter (OTC), brokerage and advanced trading options.

Fees are extremely reasonable compared to the competition and customer support seems to be doing a very good job. Overall a solid choice if you live in Canada.

That’s Bitbuy in a nutshell. For a more detailed review keep on reading, here’s what I’ll cover:

  1. Company Overview
  2. Bitbuy Services
  3. Currencies and Payment Methods
  4. Bitbuy Fees
  5. Buying Limits
  6. Supported Countries
  7. Customer Support and Reviews
  8. Conclusion

1. Company Overview

Bitbuy originally launched in Toronto as Instabit providing a simple way to buy bitcoin, way back in 2013. Since then it has rebranded to Bitbuy, widening the operation, acquiring venture capital funding and adding to the cryptocurrency selection.

A subsidiary of First Ledger Corporation, Bitbuy is a transparent company that does not appear to conceal information from customers. The release of a new pro-trade product was recently preceded by a proof of reserve and security audit.

“Bitbuy was extremely forthcoming in the information they provided, and this information was provided in a timely and complete matter. This commitment to transparency is something that should be both a consumer expectation and self-regulatory best practice.

A new dawn of higher expectations and accountability is something that will be great for both the Canadian space and blockchain industry in general.” Explains Rich Sanders, from cybersecurity experts CipherBlade, a company dealing with security and regulatory audits.

2. Bitbuy Services

Bitbuy’s cryptocurrency exchange operates as a web-based platform. Currently, there is no native mobile app, although it runs cleanly on a smartphone web-browser.

The user interface is clean, fast and simple to navigate with three main features.

Express trade enables customers to buy and sell cryptocurrency with Canadian dollars. The feature is the easiest way for users to deposits funds and buy cryptocurrency although fees are a little higher for this convenience.

Pro trade was added in 2019 to offer traders a live trading view and advanced orders. This feature runs a traditional order book style trading platform similar to Binance or Coinbase Pro.

Pro trade uses Tradingview software providing in-depth charting for technical analysis. Low-latency is joined by pop-out widgets allowing you to design your own trading screen.

Bitbuy pro trade platform

Bitbuy Wallets show you all current holdings across all currencies. The company claims to hold 95% of users funds in cold-storage (i.e. offline) to optimize security. Users are required to use 2 Factor Authentication to secure their account, this is compulsory during sign-up.

3. Currencies and Payment Methods

Bitbuy keeps its currency selection simple. The only fiat functionality is Canadian dollars (CAD).

Bitcoin, Ethereum, XRP, Bitcoin Cash and Litecoin make up the cryptocurrencies available to trade.

Deposits can be made in all of the above fiat and cryptocurrencies. To make purchases, users must first make a deposit into their account. CAD deposits have Wire Transfer, Interac e-Transfer and Express Interac e-Transfer.

No credit or debit card buys are available on Bitbuy.

4. Bitbuy Fees

Fees can quickly build on Bitbuy if you are not careful. Let’s break them down to show just how much you could be paying.

Express trade – Buy: 0.50% | Sell: 0.50%

Pro trade – Maker 0.10% | Taker: 0.20%

Deposits & Withdrawals  – Wire transfer (minimum $10,000): 0.50% | e-Transfer: 1.50%

For the average user looking to use e-Transfer combined with express trade, it works out as 2.5%. Not extortionate, but certainly on the high side especially when direct Canadian competitor Coinsquare charges 1.70% for the same transaction.

Withdrawal fees also apply which is 0.0005BTC or equivalent. You can see the complete fee structure here.

5. Buying Limits

The maximum express trade purchase is $25,000. Although if you would like to make a larger transaction the Bitbuy OTC desk is happy to help you personally. Or you can use the Pro trade feature.

Deposit maximums also exist. e-Transfers have a maximum of $10,000 per day, for anything higher it is wise to use a wire transfer with a cheaper fee and $500,000 maximum. Withdrawals also have these same limits.

6. Supported Countries

Technically speaking the web-based platform will work anywhere in the world, but it is only of use to Canadians. To sign-up, you require a North American telephone number plus the only fiat currency support is the Canadian dollar.

7. Customer Support and Online Reviews

Bitbuy’s customer service is one of the best in the cryptocurrency industry. The first notable element is a customer support phone line which is usually a scarcity. Adding to this, email support is quick and responsive, replying to queries in under 12 hours, even on a weekend.

The online reputation is strong across all boards, some regard it as the number one Canadian cryptocurrency exchange. Reddit and other forums are filled with happy customers. It makes for happy reading, these places are usually breeding grounds for disgruntled users.

bitbuy reddit

Social media account present plenty of activity, helpful information, quick replies and complete company information. All indicators of a reliable, legitimate operation.

8. Conclusion

Bitbuy offers a convenient streamlined service, it concentrates on fulfilling its mission rather than trying to deliver too many services. It makes buying and selling cryptocurrency simple for Canadians.

Awesome customer support, top cryptocurrencies and moderate fees backup a user-friendly platform. Its expertise and popularity have been built over years working in the Bitcoin industry. Now, Bitbuy enjoys a growing userbase providing decent 24-hour trading volumes and liquidity against Canadian dollars.

Have you had any experience with Biybuy? Let me know what you think in the comment section below.



Ease of use




Customer support





  • Great customer support
  • Good reputation
  • Reasonable fees


  • No credit card support

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GrantAndrewSheldon kellySteven HayWesley.seida Recent comment authors
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I have been holding on Bitbuy for several months. Easy to buy BTC with e- transfer. The problem ls in buying and selling BTC. Your buy and sell price is a total gamble, as it is NEVER the listed price. I recently sold BTC at $17977. After reviewing ” transactions”, I actually sold at $17502. Impossible to trade with any accuracy. Buy and hold here, do not try to buy and sell…you WILL loose!


Bitbuy has a strict rule where the names of the Bitbuy Account and Bank Account Must match in order to receive the funds in the account! people just dont do enough research and blame crypto exchanges for being “sketchy” but in my expierence Bitbuy Is one of the best ones ive ever used. (Canadian Trader) I give them a 9.5/10 just because of their expensive fees.

Sheldon kelly
Sheldon kelly

Hey so my wife tried purchasing with bitbuy 2 days ago they accepted the 200 from our bank but would not deposit it to our bitbuy account because it came from our business account so they said the names don’t match. We sent them the confirmation number after they told us they didn’t have it. Now nobody will respond to our emails. This is the type of thing which hurts the crypto world and why it is still not adopted and why people think it’s for criminals. I will not use them again even if I do manage to get… Read more »


I want to buy real bitcoins.can l buy them at bit buy.ln canada.lm a canadian resident.whre else can l buy them in canada.lf need be.

kam ling wong
kam ling wong

could I trade if I live in the State of Hawaii?

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