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Luno Bitcoin exchange review

By: Steven Hay | Last updated: 4/22/20

Luno is a Bitcoin and Ethereum exchange aimed mainly at developing countries such as Nigeria, Indonesia, Zambia and Malaysia. In this post I’ll review the company, its services and some frequently asked questions about it.

Luno Review Summary

Luno is a cryptocurrency exchange aimed mainly at emerging markets. Luno offers Bitcoin services to countries such as Malaysia, Nigeria and Indonesia which are usually not allowed on most Bitcoin exchanges.

While Luno offers very competitive fees, it’s fee schedule is confusing and its important to check in advance how much you’ll pay.

If you want a detailed review of Luno keep on reading. Here’s what I’ll cover in this post:

  1. Luno Overview
  2. Luno Services
  3. Currencies and Payment Methods
  4. Fees
  5. Luno Buying Limits
  6. Supported Countries
  7. Customer Support and Reviews
  8. Frequently Asked Questions
  9. Conclusion

1. Luno Overview

Established in 2013 originally as BitX and rebranded to Luno in 2016, Luno has offices in 3 cities around the world – London, Cape Town and Singapore.

The company serves over 3 million users from over 40 countries worldwide and has over 100 employees. The company is based in the UK and has raised over $13m from prominent investors such as Ventura Capital and Digital Currency Group.


2. Luno Services

Luno offers several services for its users including a cryptocurrency trading platform, a brokerage service, a Bitcoin wallet and an API for developers.

Your Luno account is controlled through a simple dashboard that gives you access to different sections such as the instant buy / sell service, account reports, settings, etc.

luno dashboard

Luno’s trading platform

Luno offers a Bitcoin to fiat trading platform for its users. The platform supplies users with features such as advanced charting, API access for automated trading, various indicators and in depth reporting.

Luno’s trading volume at its trading platform is rather tiny, comparing to other trading platforms around. This is probably due to the fact that the site serves mainly visitors from developing markets.

The fee structure for the exchange is pretty competitive mainly for market makers.

Luno’s instant buy / sell (brokerage service)

Like many other exchanges out there, Luno offers a “simple” way to buy Bitcoin or Ethereum without the need to use to confusing trading platform.

Luno simplifies the buying process by selling you the coins directly and charging a premium fee for their services. How much of a fee? It’s hard to tell.

Fees vary between country and purchase amount so every transaction will end up having a different fee. That’s a bit of a downside in my opinion, and if you do end up using this service, make sure to double check the fees.

Luno mobile wallet

Luno offers a custodial Bitcoin wallet for iOS and Android that can be paired to your Luno account. This gives you greater flexibility to access your Luno account on the go, however it also means that you’re not in control over your Bitcoins.

The coins in your wallet are under Luno’s control and you can’t get access to the private key / seed of your Bitcoins if you needed to.

Luno for Business

A service allowing you to securely transact, trade and store cryptocurrency for your company. Is aimed at trading firms, miners, startups etc. that want to send or receive payments in crypto.
Trade cryptocurrencies on the Luno Exchange and execute automated strategies using the API


3. Luno Currencies and Payment Methods

Luno supports the buying and selling of the following cryptocurrencies:

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Ripple (XRP)
  • Bitcoin Cash (BCH)
  • Litecoin (LTC)

Luno accepts the following fiat currencies:

  • Euro (EUR)
  • Indonesian Rupiah (IDR)
  • Malaysian Ringgit (MYR)
  • Nigerian Naira (NGN)
  • South African Rand (ZAR)
  • Zambian Kwacha (ZMW)
  • Polish Złoty (PLN)
  • Ugandan Shilling (UGX)
  • British Pound (GBP)

Luno accepts the following payment methods:

  • Debit / Credit card (EUR)
  • SEPA (EUR)
  • Bank transfer (IDR and NGN)
  • Interbank Giro / IBFT (MYR)
  • Card deposit  (NGN)
  • Paystack  (NGN)
  • GT Bank transfer (NGN)
  • EFT (ZAR)
  • Cash deposit penalty (ZAR)
  • iDeal (EUR)
  • Sofort (EUR)
  • Flutterwave (NGN)

Keep in mind that different payment methods have different fees incorporated within them, so make sure to double check before completing a deposit. 0

Interestingly enough, credit and debit card deposits are free of charge when depositing Euros with Luno, whereas at most other exchanges you can be charged up to 5%.


4. Luno Fees

Luno has the following fees associated with its services:

  • Deposit fees (for certain payment methods)
  • Transaction fees (only for takers)
  • Withdrawal fees
  • Sending / Receiving fees from your Luno account to other Bitcoin addresses

Transactions are based on a taker maker fee schedule (you can read/watch a detailed explanation about that here). Makers don’t pay anything while takers can end up paying anywhere between 0.25%-1% depending on the currencies they are trading.

It’s important to note that if you use Luno’s ‘instant buy’ feature, fees will vary depending on your country and amount of purchase. Make sure to double check before completing the transaction so you don’t end up paying more than you intended.

Luno’s fee structure is very confusing, it can be viewed in detail here.


5. Luno Buying Limits

Luno has several account levels depending on the quality of your identity verification.

Deposit limits depend on your account verification level:

Level 0 (email verification) – can’t deposit / withdraw fiat at all

Level 1 (phone verification) – can deposit / withdraw up to 1000 Euros in total

Level 2 (ID verification) –  can deposit / withdraw up to 5000 Euros per month

Level 3 (proof of residence) –  can deposit / withdraw up to 100,000 Euros per month

If you’re using the ‘instant buy’ feature you also have limits on how much Bitcoin / fiat you can buy in each order you submit. For example – you are limited to spending up to 8,000 EUR per order.


6. Supported Countries

Luno is open to the following European countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, France, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

It is also open for users from:

  • Indonesia
  • Malaysia
  • Nigeria
  • South Africa
  • Zambia

7. Customer Support and Reviews

Luno has a very basic knowledge centre available on their website. There’s also an option for dedicated email support if needed.

At the time of writing Luno is doing relatively poor from a customer review perspective, rated “Poor” on TrustPilot. Most complaints are about locked accounts or funds that haven’t arrived on time. Luno seems to be trying to respond to most of the critical reviews.

It’s important to remember that customer support is probably the weakest link at any cryptocurrency exchange. It’s not uncommon to see ratings such as these for the most successful exchanges like Coinbase or even Bitstamp.


8. Frequently Asked Questions

Is Luno a Bitcoin Wallet?

No. Luno, is a Bitcoin exchange that supplies custodial wallet services (i.e. you don’t own the private keys).

Is Luno Safe?

Luno is considered a safe exchange in general. Until today the exchange has never suffered any major hack. Additionally Luno has several features allowing you to safeguard your account such as:

2fa – Adding Two Factor Authentication (2fa) to your account will add an additional layer of security. Each time you will log in you will be requested to supply an additional code that will be sent to a 2fa app on your mobile phone.

Disabling “send” – Luno allows users to disable the “send” option from their account. This way if your account gets hacked, no funds can be sent from it. Once you enable the “send” option, 24 hours will need to pass until sending will be available.

Touch id – iOS users can add the touch id verification to their account as well.

Is my BVN Safe with Luno?

Yes. With your BVN, Luno will NOT be able to access your bank account or your financial information. Luno stores all your personal information, including your BVN in a secure, encrypted form.

The Bank Verification Number (BVN) was introduced by banks in Nigeria to help protect customers from identity theft and fraud. As a financial services provider, Luno requires that Nigerian customers provide their BVN when upgrading their Luno accounts to buy cryptocurrency.

The BVN will help Luno protect you from identity theft, improve service delivery speeds and help restore access to your Luno account in the event that you lose your login details.

How do You Use Luno?

  1. Sign up at Luno
  2. Verify your identity
  3. Deposit money to your Luno account
  4. Buy Bitcoin or Ethereum with your funds

9. Conclusion – Is Luno Trustworthy?

To sum things up, it seems Luno has found their niche in the emerging markets. The company is highly focused on the main cryptocurrencies in countries that are usually overlooked by most other exchanges.

The website is solid, supplying users with all of the basics for buying or trading cryptocurrencies. Putting the limited geo availability aside (as this is more of a feature than a downside), the only thing I’d look out for is the dynamic fee schedule.

Since each country and action you take on the site has different fees, it’s important to make sure you don’t end up overpaying because of a hidden fee.

Have you used Luno? I’d love to hear about your experience in the comment section below.

Luno

8.2

Fees

7.5/10

Ease of use

9.2/10

Support

8.0/10

Reputation

8.2/10

Pros

  • Easy and intuitive interface
  • Supports developing countries
  • Reputable company

Cons

  • Confusing fee structure
  • Custodial wallet

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Chijioke
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Chijioke

Pls ooo,i just singed up now but they didn’t ask for my bank account or bvn….is that the new development???

John
Guest
John

Luno they are criminals.

Desire Akpa
Guest
Desire Akpa

Luno support is definitely not friendly,my money has been trapped in for weeks now without any reason,so annoying, they didn’t received any complaint of suspicious activities on my account but chooses to withheld my money for reasons best known to them,the worst part is the inability to reach the support team,no phone,no live chat etc…all tickets submitted without any response.

Henryka M.
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Henryka M.

Luno. My balanced opinion. There are many cryptocurrency wallets these days. You need to be careful. I blocked my account for security reasons (I’m 73), the funds were stuck in my wallet for 4 days. But after contact with support (works very well, answers after a few hours or even after an hour, and clarifying all doubts, the account has been unlocked. They are professional, you can trust them. I don’t know if they have bank guarantees, they were in the British association until 2019. I got the answer to the question whether they have bank guarantees “To answer your… Read more »

Chantel Esterhuyse
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Chantel Esterhuyse

Hi Guy’s, I made a deposit into Luno. My account isn’t suspended or anything but they just refuse to approve any transaction because they saying that they trying to keep your money safe. Even from my one account to the other account? If I can advise you guy’s please don’t deposit any money into Luno and try to stay away from Luno. Been battling to get my money out of them for more than a week now!!

Francis kojo
Guest
Francis kojo

Do you mean here that if someone introduce anyone luno he should not accept or what?

Mary Anne Rubidge
Guest
Mary Anne Rubidge

Why is your Website down in South Africa? People are trying to get on but you Luna Trade has closed down your website. When will it come back up?

Abdulazeez musa
Guest
Abdulazeez musa

I want to know the limits on luno
And if you get to the limit when will it come back to zero limit again

Tshidiso
Guest
Tshidiso

Anyone who is available please um looking for assistance

Tshidiso
Guest
Tshidiso

Hello every one a m new on this side I want to know how could I make investment direct into luno wallet or company

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