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Bitstarz Review

By: Eliot Prince | Last updated: 1/24/24

Bitstarz is one of the oldest and possibly the most popular Bitcoin casinos out there. In this article, I’ll review some of the games it provides, bonuses, licensing, and pros & cons, so read on. For a comparison of Bitstarz Vs. other crypto casinos, read here.

Bitstarz Review Summary

Bitstarz is a highly reputable licensed Bitcoin casino. The casino is provably fair by using a cryptographic method, ensuring neither the casino nor the player knows the outcome of the game until it starts.

The casino offers over 2800 games, with several bonuses and ‘freebies’ such as free spins and a 100% deposit bonus (150% for 99Bitcoins readers).

One thing to look out for is abiding by Bitstarz’ terms & conditions, as violating those may result in losing your winnings – as several users have already experienced firsthand.

That’s Bitstarz in a nutshell. For a more in-depth review, keep on reading. Here’s what I’ll cover:

  1. Overview
  2. Regulation
  3. Deposit and Withdrawal Fees
  4. Bitstarz Bonuses
  5. Highlight Games
  6. Currency and Payment Methods
  7. Available Countries
  8. Customer Support and Online Reviews
  9. Conclusion

1. Overview

Bitstarz has been in operation since 2014 and is led by a team of crypto-enthusiasts blending an award-winning mix of cryptocurrency and gambling. The platform has gained industry recognition over the last few years including awards such as AskGamblers – Best Casino 2018 Player’s Choice Award and AskGamblers – Best Casino 2017.

Like many online casinos, Bitstarz is registered and licensed in Curacao which is a popular move due to simple laws that only require one license for any type of gambling.

The platform aims to deliver an effortless casino experience with fast payments, wide game choice, and provably fair all accompanied by a personal touch.

Bitstarz home


2. Regulation

The casino is owned and operated by Direx N.V. which runs a number of other e-casinos. The business is registered and established under the laws of Curacao. The Direx N.V. master gambling license holds the registration number 131879 and registered to the address, Heelsumstraat 51 E-Commerce Park, Curacao.

As for Bitstarz terms of service, you should definitely take the time to read these thoroughly; If you break the rules (by mistake or intentionally), Bitstarz are likely to refuse a payout and freeze your account. One particular rule to note is 3.2 –

“Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also, any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and maybe reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account.”

There are multiple reports from users who have more than one person in a household with an account which has resulted in refused payouts. Still, if you abide by the casino rules and any identity checks then the experience is quite enjoyable.

Bitstarz is also provably fair meaning all game results are independently verifiable. The platform uses a cryptographic method ensuring neither the casino or the player knows the outcome of the game until it starts.


3. Deposit and Withdrawal Fees

Fees do vary depending on your currency choices. You can deposit, withdraw, and play in both cryptocurrency and fiat.

I chose to play in Bitcoin which means there are no deposit or withdrawal fees, this applies to all cryptocurrencies. Deposit is quick and easy with Bitcoin, simply scan your account QR code to make a deposit from your personal wallet.

Fiat deposits are very expensive ranging from 2.5% to 10%. You can see a full breakdown of fees here.


4. Bitstarz Bonuses

Bitstarz offers a number of bonuses, including a first-time deposit bonus of 100% and 180 free spins. You’ll also get 75%, 50% and 25% bonus for the following three deposits. Opon sign up you’ll get 20 free spins (no deposit required), which is kinda cool.

I was also pleased to receive a random 0.80mBTC bonus deposit into my account 24 hours after signing up. Which works out at around $7-$8, not a lot but a nice surprise.

Bitstarz bonuses


5. Highlight Games

Bitstarz offers a mix of over 2800 casino games consisting of fresh slots and classic table games.

There’s an overwhelming choice of slots including the most popular Dragon’s Element, Fire Lightning and Elvis Frog in Vegas, the latter of which I spent a while playing. The gameplay user interface is really easy to use and you’ll be happily spinning in seconds.

I had a go on a number of the slot games which are all pretty similar with a different theme.

Bitstarz Games

You can up the risk and reward factor over on the Jackpot games, which are all or nothing. Buy-in is a lot higher compared to the normal slot games, starting at around $10 a spin. You can burn through funds quickly on these, but the jackpots are huge. Greedy Goblins, Tycoon Plus and Bank Robbers all have over 5 BTC jackpot at the time of writing. I did not win…

A wide selection of table games provides you with casino classics including Blackjack, Roulette and Poker which all add a little more skill to your gambling luck. Out of everything I played on Bitstarz, My personal favorite was Blackjack, with a highly engaging smooth gameplay that makes taking on the house simple.

Bitstarz Card Games


6. Currency and Payment Methods

Bitstarz provides flexibility for payments with its multi-currency online casino. Currently, it accepts deposit and withdrawals in the following cryptocurrencies:

  • Bitcoin (BTC)
  • Bitcoin Cash (BCH)
  • Ethereum (ETH)
  • Dogecoin (DOGE)
  • Tether (USDT)
  • Litecoin (LTC)

Plus you can also deposit and withdraw the following fiat currencies:

  • Euro
  • US Dollars
  • Canadian Dollar
  • Australian Dollar
  • New Zealand Dollar
  • Japanese Yen
  • Renminbi,
  • Polish Złoty
  • Russian Ruble
  • Norwegian Krone

7. Available Countries

Country support for the casino varies depending on local laws. Below is a list of countries where Bitstarz is completely unavailable:

United States of America, United Kingdom, Spain, France, Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia, Netherlands, Sweden, Israel, Lithuania, Slovakia, Dutch West Indies and Curacao.


8. Customer Support and Online Reviews

Bitstarz works hard to provide responsive customer service. You can contact the support team via email or live chat. I used the live chat to answer a quick query. Initially, a chatbot greets you but you are quickly transferred to a real person who answers questions in second. Very impressive as most Bitcoin platforms take hours, if not days, to reply to support requests.

Bitstarz customer support

The customer service team is active across the web dealing with user discussions and complaints in various forums. Any Bitcoin casino is going to face criticism, scam accusations, and complaints. Naturally, people are highly likely to lose money which is always going to cause problems.

Bitstarz actively manages this, replying to discussions on Reddit, social media, and TrustPilot. Worryingly, the casino only has a 2.4 rating on TrustPilot.

I read most of the reviews to try and understand the issue. It seems most complaints revolve around identity issues and rule breaches. Problems generally arise when withdrawal occurs. If you provide false details or break the terms of service you will only find out when you try to cash out.

So, once again, I feel it important to point out that you should use your account honestly from the start. Any attempts to stack bonuses from multiple accounts or hide identities will not end well.


9. Conclusion

Bitstarz has grown to become a leading Bitcoin casino since its launch in 2014. It is fully licensed in Curacao and provides a provably fair gambling platform. When using cryptocurrencies, including BTC, ETH, and USDT, deposits and withdrawals are completely free.

You can choose from over 2800 slot and table games; most of these a fairly similar gameplay with a different skin or theme applied. It’s still great fun switching styles as you play. Plus, Jackpot slots give you the chance to win big with all-or-nothing stakes. There are more suitable websites for players who are more interested in crypto sports betting.

The Bitstarz customer support seems to be very good working hard to reply quickly and hold discussions with unhappy customers. Low customer review ratings are worrying. However, when it comes to gambling, lots of people will walk away annoyed when they lose money.

Overall, Bitstarz offers a well-built, smooth Bitcoin casino. I was able to deposit my cryptocurrency in seconds and start playing without any complications. It’s a well-blended world of cryptocurrency and gambling, delivering everything I expected.

Finally, I’d like to end with a word of advice:

While gambling can be entertaining and a fun way to earn some money, it is also highly addictive and should be done responsibly. Don’t gamble over money you can’t afford to lose.

Do you have any comments or experience with Bitstarz you’d like to share? Please share it in the comments section below.

Bitstarz

8.8

Number of games

10.0/10

Support

8.0/10

User experience

8.0/10

Regulation

9.0/10

Pros

  • Provably fair
  • Responsive customer support

Cons

  • Low tolerance towards terms violation

After discovering Bitcoin Eliot quickly became fascinated with cryptocurrency. He is excited to work towards a future that includes the application of blockchain technology and digital currency in the wider world.

View all Posts by Eliot Prince

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17 comments on “Bitstarz Review”

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  1. my asset got withheld trading on binary option platform and every attempt to make withdrawals on the platform was denied, all they want is more deposit, not fair with their service, I got in touch with Gavin Ray few day back and he placed a recovery of my funds and all was recovered, quick satisfactory on every withdrawal with him on mail gavinray78 gmail. com, following his instructions,

  2. Hi. Please be wise, do not make the same mistake I had made in the past, I was a victim of bitcoin scam, I saw a glamorous review showering praises and marketing an investment firm, I reached out to them on what their contracts are, and I invested $28,000, which I was promised to get my first 15% profit in weeks, when it’s time to get my profits, I got to know the company was bogus, they kept asking me to invest more and I ran out of patience then requested to have my money back, they refused to answer nor refund my funds, not until a friend of mine introduced me to Mrs. Doris, so I reached out and after tabling my complaints, they were swift to action and within 3 Days I got back my funds with the due profit. I couldn’t contain the joy in me. I urge you guys to reach out to Mrs. Doris on their support email dorisashley71 at gmail com.

    Thank you

  3. -2 of 5 stars review for me.
    I can’t think of any other casino that could deposit 17$ to and they tell me, sorry it didn’t reach the “minimum amount” and keep my deposit, and not even credit my account. And what’s even more offensive if the rude chat line people would actually have a heart or atleast help me out and credit my account. But no, they kept my deposit and credited me O$ and said, good luck Next time. 🚮

  4. Id rate this casino a -2 of 5 stars. Like this is the second time where I deposited a bonus, and they kept the whole entire deposit, and said I didn’t reach the “minimum amount.” And merino the fact I deposited 17$ on to bitzstars, 17$ whole mf dollars, and they just kept the deposit and didn’t even credit my account or send it back to me, or even have a heart to help me out and credit it anyways. Like what kind of nazi does this? I’m terribly dumbfounded, of why company who profits 6.9 million a year, can’t even look out for me with the 17$ I deposited. How sad, and so sad to say that I really liked playing with them, but if it wasn’t for the rude chat line, and the fact that there so greedy. I’ll go throw my 17$ away somewhere else next time. So don’t waste your time

  5. I went to withdraw 7.5 ETH from my account. I then see they canceled my request. When I asked them why they canceled it, they then removed all of it from my account. They said I had won it on a no deposit bonus. Which I did. However, they have a 6ETH play-through requirement before I could withdraw any funds or winnings. I did play through all 6+ eth required before I could withdraw. Now they will not respond to me via help and I am out the 9 ETH.

  6. Be very careful with bitstarz. Here are a few tips:
    1- Their RTP changes every day based on BTC price, whether you are playing with casino money or your own money and how much the casino is up/down. They obviously won’t admit this, but take my word for it.
    2- Read their terms and conditions, there are lots of reasons not to pay out. Review those carefully.
    3- Stay away from any promotion.
    4- They have multiple paid in-house players and shills. They also offer tons of incentives for leaving good reviews.
    5- If you decide to play, make sure its small amount, do not trust them with large deposits/withdrawals.
    6- They are RESTERICTED in USA (look at Ask Gambler warning sign on top of
    Bitstarz page) but as long as no one is looking, they will accept your money!

    1. And congrats again for the player name MNS cause he just won again a brand new Tesla and also he is the winner in the dragon promotion and also the one who won the slot machine promo…..wow.he is so lucky…..never been in a casino that one person always win….share your secrets pls…..

    2. What do u think of this nora? Check it out.i just check the winners and we should know what is his secret of winning all those competitions…..lol…

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