Bitstarz Review

By: Eliot Prince | Last updated: 1/24/24

Bitstarz is one of the oldest and possibly the most popular Bitcoin casinos out there. In this article, I’ll review some of the games it provides, bonuses, licensing, and pros & cons, so read on. For a comparison of Bitstarz Vs. other crypto casinos, read here.

Bitstarz Review Summary

Bitstarz is a highly reputable licensed Bitcoin casino. The casino is provably fair by using a cryptographic method, ensuring neither the casino nor the player knows the outcome of the game until it starts.

The casino offers over 2800 games, with several bonuses and ‘freebies’ such as free spins and a 100% deposit bonus (150% for 99Bitcoins readers).

One thing to look out for is abiding by Bitstarz’ terms & conditions, as violating those may result in losing your winnings – as several users have already experienced firsthand.

That’s Bitstarz in a nutshell. For a more in-depth review, keep on reading. Here’s what I’ll cover:

1. Overview
2. Regulation
3. Deposit and Withdrawal Fees
4. Bitstarz Bonuses
5. Highlight Games
6. Currency and Payment Methods
7. Available Countries
8. Customer Support and Online Reviews
9. Conclusion

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1. Overview

Bitstarz has been in operation since 2014 and is led by a team of crypto-enthusiasts blending an award-winning mix of cryptocurrency and gambling. The platform has gained industry recognition over the last few years including awards such as AskGamblers – Best Casino 2018 Player’s Choice Award and AskGamblers – Best Casino 2017.

Like many online casinos, Bitstarz is registered and licensed in Curacao which is a popular move due to simple laws that only require one license for any type of gambling.

The platform aims to deliver an effortless casino experience with fast payments, wide game choice, and provably fair all accompanied by a personal touch.

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2. Regulation

The casino is owned and operated by Direx N.V. which runs a number of other e-casinos. The business is registered and established under the laws of Curacao. The Direx N.V. master gambling license holds the registration number 131879 and registered to the address, Heelsumstraat 51 E-Commerce Park, Curacao.

As for Bitstarz terms of service, you should definitely take the time to read these thoroughly; If you break the rules (by mistake or intentionally), Bitstarz are likely to refuse a payout and freeze your account. One particular rule to note is 3.2 –

“Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also, any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and maybe reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account.”

There are multiple reports from users who have more than one person in a household with an account which has resulted in refused payouts. Still, if you abide by the casino rules and any identity checks then the experience is quite enjoyable.

Bitstarz is also provably fair meaning all game results are independently verifiable. The platform uses a cryptographic method ensuring neither the casino or the player knows the outcome of the game until it starts.

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3. Deposit and Withdrawal Fees

Fees do vary depending on your currency choices. You can deposit, withdraw, and play in both cryptocurrency and fiat.

I chose to play in Bitcoin which means there are no deposit or withdrawal fees, this applies to all cryptocurrencies. Deposit is quick and easy with Bitcoin, simply scan your account QR code to make a deposit from your personal wallet.

Fiat deposits are very expensive ranging from 2.5% to 10%. You can see a full breakdown of fees here.

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4. Bitstarz Bonuses

Bitstarz offers a number of bonuses, including a first-time deposit bonus of 100% and 180 free spins. You’ll also get 75%, 50% and 25% bonus for the following three deposits. Opon sign up you’ll get 20 free spins (no deposit required), which is kinda cool.

I was also pleased to receive a random 0.80mBTC bonus deposit into my account 24 hours after signing up. Which works out at around $7-$8, not a lot but a nice surprise.

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5. Highlight Games

Bitstarz offers a mix of over 2800 casino games consisting of fresh slots and classic table games.

There’s an overwhelming choice of slots including the most popular Dragon’s Element, Fire Lightning and Elvis Frog in Vegas, the latter of which I spent a while playing. The gameplay user interface is really easy to use and you’ll be happily spinning in seconds.

I had a go on a number of the slot games which are all pretty similar with a different theme.

You can up the risk and reward factor over on the Jackpot games, which are all or nothing. Buy-in is a lot higher compared to the normal slot games, starting at around $10 a spin. You can burn through funds quickly on these, but the jackpots are huge. Greedy Goblins, Tycoon Plus and Bank Robbers all have over 5 BTC jackpot at the time of writing. I did not win…

A wide selection of table games provides you with casino classics including Blackjack, Roulette and Poker which all add a little more skill to your gambling luck. Out of everything I played on Bitstarz, My personal favorite was Blackjack, with a highly engaging smooth gameplay that makes taking on the house simple.

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6. Currency and Payment Methods

Bitstarz provides flexibility for payments with its multi-currency online casino. Currently, it accepts deposit and withdrawals in the following cryptocurrencies:

• Bitcoin (BTC)
• Bitcoin Cash (BCH)
• Ethereum (ETH)
• Dogecoin (DOGE)
• Tether (USDT)
• Litecoin (LTC)

Plus you can also deposit and withdraw the following fiat currencies:

• Euro
• US Dollars
• Canadian Dollar
• Australian Dollar
• New Zealand Dollar
• Japanese Yen
• Renminbi,
• Polish Złoty
• Russian Ruble
• Norwegian Krone

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7. Available Countries

Country support for the casino varies depending on local laws. Below is a list of countries where Bitstarz is completely unavailable:

United States of America, United Kingdom, Spain, France, Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia, Netherlands, Sweden, Israel, Lithuania, Slovakia, Dutch West Indies and Curacao.

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8. Customer Support and Online Reviews

Bitstarz works hard to provide responsive customer service. You can contact the support team via email or live chat. I used the live chat to answer a quick query. Initially, a chatbot greets you but you are quickly transferred to a real person who answers questions in second. Very impressive as most Bitcoin platforms take hours, if not days, to reply to support requests.

The customer service team is active across the web dealing with user discussions and complaints in various forums. Any Bitcoin casino is going to face criticism, scam accusations, and complaints. Naturally, people are highly likely to lose money which is always going to cause problems.

Bitstarz actively manages this, replying to discussions on Reddit, social media, and TrustPilot. Worryingly, the casino only has a 2.4 rating on TrustPilot.

I read most of the reviews to try and understand the issue. It seems most complaints revolve around identity issues and rule breaches. Problems generally arise when withdrawal occurs. If you provide false details or break the terms of service you will only find out when you try to cash out.

So, once again, I feel it important to point out that you should use your account honestly from the start. Any attempts to stack bonuses from multiple accounts or hide identities will not end well.

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9. Conclusion

Bitstarz has grown to become a leading Bitcoin casino since its launch in 2014. It is fully licensed in Curacao and provides a provably fair gambling platform. When using cryptocurrencies, including BTC, ETH, and USDT, deposits and withdrawals are completely free.

You can choose from over 2800 slot and table games; most of these a fairly similar gameplay with a different skin or theme applied. It’s still great fun switching styles as you play. Plus, Jackpot slots give you the chance to win big with all-or-nothing stakes. There are more suitable websites for players who are more interested in crypto sports betting.

The Bitstarz customer support seems to be very good working hard to reply quickly and hold discussions with unhappy customers. Low customer review ratings are worrying. However, when it comes to gambling, lots of people will walk away annoyed when they lose money.

Overall, Bitstarz offers a well-built, smooth Bitcoin casino. I was able to deposit my cryptocurrency in seconds and start playing without any complications. It’s a well-blended world of cryptocurrency and gambling, delivering everything I expected.

Finally, I’d like to end with a word of advice:

While gambling can be entertaining and a fun way to earn some money, it is also highly addictive and should be done responsibly. Don’t gamble over money you can’t afford to lose.

Do you have any comments or experience with Bitstarz you’d like to share? Please share it in the comments section below.