Multi Bit wallet password not working?

Bitcoin Questions and AnswersCategory: General questionsMulti Bit wallet password not working?
martin asked 3 weeks ago

Hi, I have multi-bit wallet that will not open with the correct password. I installed a fresh instance of multi-bit on a new computer and tried restore using my wallet-words. I was asked to create a new password which I did. The wallet was created fine and had the correct amount of BTC but was grayed out with the password screen. I entered the new password and it “failed to open”, tried the original p/w and same.
I have only basic knowledge of computers so need a pretty simple explanation. I tried the forums and most of the Q&A is way over my head.
Any suggestions would be greatly appreciated.  :)

1 Answers
Zsofia - 99Bitcoins support Staff answered 3 weeks ago

Hi Martin,
KeepKey stopped supporting Multibit last week, it is possible that you have login issues because of that. Here you can read more. I suggest you follow up with the support team how to resolve your issue, in the post you can also find a link to a walkthrough what to do in case of login issue, maybe you can start with that.

martin replied 3 weeks ago

Hi Zsofia, Thanks for your help. I tried creating a new Electrum wallet with my MultiBit wallet words and it worked fine. The BTC transaction history was imported and the coins are there so its all good news

Thanks again :)

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