I’m dealing with an excessive delay (more than 10 working days) to receive in my bank an withdrawal SEPA transfer from CEX.IOI have

Bitcoin Questions and AnswersCategory: General questionsI’m dealing with an excessive delay (more than 10 working days) to receive in my bank an withdrawal SEPA transfer from CEX.IOI have
João Correa asked 4 months ago

Dear Sir
I have a problem. I’m dealing with an excessive delay (more than 10 working days) to receive in my bank a withdrawal SEPA transfer from CEX.IO
The money was there, is retired by CEX.IO from my account and I put the problem to CEX.IO by email and by chat the only answer that I received is on the compliance team. Prior to my deposits, I send all the data required and I pass by the compliance team. After I send the money and they take another 10 working days to put money at my disposal for investments.
I have serious doubts about the CEX.IO but I want to recover my money that I put there. What I could do? Please what is your opinion?
Insist with CEX.IO every day an hour?
Go to London and put the problem face to face?
Made a complaint to a regulator if there is anyone?
Put the problem on a public chat (which one) that come to knowledge of CEX.IO and with rush solve the problem?
I don’t want to compromise the company only retired my money and close the account.
Thank you very much.
Best Regards

1 Answers
Ofir Beigel answered 4 months ago

Hello João.
First of all I’m very sorry to hear this. I’ve tried withdrawing from CEX.io several times and never had issues however I withdrew only Bitcoins and not fiat. If I were you I would probably try to contact CEX.io as least once a day and get updated on what’s going on. I would try multiple channels (email, Facebook, Twitter).
If that doesn’t help I would try to call the company up if they have a phone number and also try to find out where it is licensed in order to be able to file a complaint if I needed.
However from my experience these matters usually sort themselves out in the end, it just take a bit of patience. Please keep me updated on how this goes and if there are any developments.
 

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