How can I complain about a bitcoin company ?

Bitcoin Questions and AnswersCategory: General questionsHow can I complain about a bitcoin company ?
Alvaro Lima asked 6 months ago

I would like to complain about a bitcoin company What is the best place to do it ?

Ofir Beigel Staff replied 6 months ago

Well it depends what is your complaint and what you want to achieve. You can either complain to the company itself or to the authorities in charge of regulation in the country specific to that company. Perhaps if you give some more information about the company and nature of complaint I will be better suited to help you.

2 Answers
Alvaro Lima answered 6 months ago

Hi Ofir,
Thanks for the prompt response.
I have in fact two complaints. I am an investor from Brazil and I am learning about the bitcoins.
The first is about a Miner company called GENESIS MINING ( ). They made a mistake and because of that mistake they stopped paying me the bitcoins they were paying daily, after I had complaint to them that it has stopped… they reactivated it but didn’t paid me for the 7 days it hasn’t paid.
The worst is that they are not answering my emails and phone calls. I sent several emails to the owners, one of them is Marco Streng, but it looks like he is too busy to answer it.
The second company is another minery company called The Miners ( ) 
I did a Withdraw 5 days ago, they say in their page the withdraws would be immediately but after 5 days it is still pending. I sent two or three emails asking what was the problem but no answer from them.
For me this kind of behavior will make the bitcoin community to evolve.
Before I sue them is there any regulator I can talk to or something I could do. They are doing a deservice to the evolution of bitcoin. 
If you can help me I will appreciate ! Thanks in advance.
Best Regard 
Alvaro Lima

Ofir Beigel Staff answered 6 months ago

Hey Alvaro, I’m very sorry to hear that. In regards to cloud mining the only thing I can say is that it’s either a scam or just not worth the investment. I know this may be too late however here’s a piece I wrote about this subject over a year ago.
In general I’d avoid any cloud mining / Bitcoin doubling websites. If you want this to be heard perhaps you can post your personal story + proof on or

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