How can I complain about a bitcoin company ?

Bitcoin Questions and AnswersCategory: General questionsHow can I complain about a bitcoin company ?
Alvaro Lima asked 11 months ago

I would like to complain about a bitcoin company What is the best place to do it ?

Faisal Azim replied 2 weeks ago

I have 500000 . So I want withdraw . I did click the withdraw so you took 500000 but I don’t know where are they? Bcz I didn’t put the wallet address. Plz do something bcz this is my since one month hard work.

DHARMALINGAM replied 1 month ago

Many bitcoin sites are not releasing cashouts., rocketbitcoin/litecoin/dogecoin – these sites cashouts confimed but not credited in my wallet. I don’t find their contact details in their website. How to find out contact details of any site to complaint?

scott replied 3 months ago

On May 4th 2017 I sold 1700.00 worth of bitcoin to bitcoin cashier and never received my money.

Ofir Beigel Staff replied 4 months ago

@MD – I’m not sure you can, you’ll have to try to get them to send it back to you. Bitcoin transactions are irreversible (like cash).

MD Rakib replied 4 months ago

I have few sites for complain. the first one is it;s not paying any more and 2nd one is is there any way I can get back my deposit?
Please let me know.
Thank you

Ofir Beigel Staff replied 11 months ago

Well it depends what is your complaint and what you want to achieve. You can either complain to the company itself or to the authorities in charge of regulation in the country specific to that company. Perhaps if you give some more information about the company and nature of complaint I will be better suited to help you.

3 Answers
Alvaro Lima answered 11 months ago

Hi Ofir,
Thanks for the prompt response.
I have in fact two complaints. I am an investor from Brazil and I am learning about the bitcoins.
The first is about a Miner company called GENESIS MINING ( ). They made a mistake and because of that mistake they stopped paying me the bitcoins they were paying daily, after I had complaint to them that it has stopped… they reactivated it but didn’t paid me for the 7 days it hasn’t paid.
The worst is that they are not answering my emails and phone calls. I sent several emails to the owners, one of them is Marco Streng, but it looks like he is too busy to answer it.
The second company is another minery company called The Miners ( ) 
I did a Withdraw 5 days ago, they say in their page the withdraws would be immediately but after 5 days it is still pending. I sent two or three emails asking what was the problem but no answer from them.
For me this kind of behavior will make the bitcoin community to evolve.
Before I sue them is there any regulator I can talk to or something I could do. They are doing a deservice to the evolution of bitcoin. 
If you can help me I will appreciate ! Thanks in advance.
Best Regard 
Alvaro Lima

Ofir Beigel Staff answered 11 months ago

Hey Alvaro, I’m very sorry to hear that. In regards to cloud mining the only thing I can say is that it’s either a scam or just not worth the investment. I know this may be too late however here’s a piece I wrote about this subject over a year ago.
In general I’d avoid any cloud mining / Bitcoin doubling websites. If you want this to be heard perhaps you can post your personal story + proof on or

G K Sarma answered 4 months ago

Hello Admin, 
I have a common complain regarding two bitcoin websites namely, and I have invested some BTC on their plan.
But, their website is not active for last week. Whenever I open their website it says 
This site can’t be reached. 
Is their any way out in getting them or to make complain on them? 
Please guide me. 
With Regards,

Sheila replied 1 month ago

Beware bitcoin is a scam. Big scam

Sheila replied 1 month ago

Beware bitcoin is a scam. Big scam

Ofir Beigel Staff replied 4 months ago

Hello G K. Unfortunately there isn’t any way to get your Bitcoins back once you sent them. I assume you have fallen victim to one of the many Bitcoin scams out there. I’m sorry to say there not much I can do to help other than offer you some future advice by suggesting that you read this post:

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