Poloniex Review

Poloniex, also known as Polo, has been based out of Delaware, United States, since 2014. It’s a well-known name in the industry, and it consistently boasts the highest trading volumes for altcoins.

Users who want an unparalleled selection of altcoin trading pairs will enjoy Poloniex. The exchange’s setup suits more experienced cryptocurrency traders—it isn’t the place to make your first Bitcoin purchase. If you’re looking to use fiat currencies to purchase cryptocurrencies, then you’ll need to invest in another platform such as Coinbase.

poloniex homepage

Currency support

The broad range of altcoins available for trading is the resounding pull for most Polo users. However, deposits must be made in cryptocurrency. There’s no support for bank transfers or credit card transactions.

Once you’ve deposited your chosen funds, there’s an option to store value in USDT (Tether), a cryptocurrency that represents US dollars (e.g., 1 USDT should be the same as 1 USD). This is handy for those who are nervous about market volatility. While this is a useful tool, the fact that no fiat currency support exists makes it a little tricky to trade out of a cryptocurrency position because you’ll need another exchange platform.

The trading pairs on offer make Poloniex a very attractive platform, with altcoin trading options in Bitcoin, Ether, Monero, and USDT.

poloniex markets

Country support

Although the platform is based in the United States, no real geographical restrictions exist for Poloniex customers. This in large part comes down to the pure cryptocurrency setup on the platform. It’s not currently required to conform to local banking and finance regulations because there’s no fiat currency used. It appears to be operated with particular freedom, particularly when compared to fully regulated exchanges such as Gemini.

Fees

Poloniex provides some of the lowest fees around, with the highest taker fee set at 0.25% when trading under 600 BTC. The maker fee starts at 0.15%, which is particularly low for trading exchanges. Working with colossal trade sizes, you can almost eliminate fees. Here’s the full fee schedule:

Poloniex fees

Keep in mind that one of the major downsides of the exchange is that is doesn’t allow you to withdraw more than $2,000 a day. This could be a big obstacle if you’re trading large amounts of Bitcoin.

Security

A clear and concise layout of the exchange’s security features is a little hard to come by. Poloniex does, however, claim the following:

The vast majority of customer deposits are stored offline in air-gapped cold storage. We only keep enough online to facilitate active trading, which greatly minimizes risk and exposure.

Beyond this, how the platform’s security operates is a bit of a mystery. Generally, I like to know what steps are in place to protect trading accounts—if only to sleep a little easier at night.

The near-essential two-factor authentication is available to users so that at least hackers can’t access your account with just a single password. As always, try not to keep large sums in a trading exchange for lengthy periods of time. If possible, store funds in a cold hard wallet under your control. Try Ledger or Trezor for a neat, affordable solution.

Customer support

Customer support is a real bone of contention for many Poloniex customers. Many report long wait times—even up to and above 90 days. Reports across Reddit and other forums become uncomfortable to read after a while. Some users feel like they’re knocking on the door of a haunted house when trying to solve their problems.

I don’t think it’s anything malicious or scam-worthy from the customer support team, but it could be more a sign of a struggle to deal with phenomenal demand. It’s an issue for most of the industry as virtually all companies battle to keep up with incredible expansion and interest.

Public opinion/online reviews

Customer support problems combined with other issues really do leave a black mark on Poloniex. Given that it’s such a powerhouse of an exchange, it’s shocking to see such lowly opinions littering the web.

Questions about liquidity and the ability to withdraw funds are another underlying obstacle for traders. Reports of withdrawal requests “awaiting approval” for seemingly infinite periods of time account for many of the complaints.

As I mentioned earlier, the struggle to trade out of a cryptocurrency position really comes to the forefront. If you’re looking to liquidate funds after trading, a quick and painless withdrawal process is essential. Seeing your money frozen while awaiting approval could be almost ruinous. It certainly makes me think twice about regularly working with Poloniex.

Margin trading features

One area in which Poloniex dominates the competition is the margin trading feature it offers. Users can quickly and efficiently use a peer-to-peer function to borrow funds and start margin trading. Not only can you secure trading funds, you can also take advantage of the lending feature to work with other traders. This can be particularly profitable for both parties when the market is strong and trending upward.

Poloniex lending

Conclusion: Is Poloniex a good exchange?

Poloniex’s huge trading volumes suggest that it actually operates smoothly and without problems for the majority of users. But public opinion and complaints do make me think twice about the exchange. The brilliant access to altcoins and trading pairs is a real upside, but if you can’t withdraw your funds, then it’s all a waste of time.

Perhaps Poloniex’s sheer volume and popularity are stifling its problem-solving and customer support efforts. There’s a wide range of competition now, so you may want to look at some other options—especially if you’re simply wanting to deal with major cryptocurrencies such as Bitcoin, Bitcoin Cash, Ether, and Litecoin.

Poloniex

Poloniex
7.2

Altcoin variety

9.2 /10

Fees

9.0 /10

Support

5.5 /10

Ease of use

6.8 /10

Reputation

5.7 /10

Pros

  • Wide variety of trading pairs
  • Low fees
  • Margin trading and lending features

Cons

  • Bad support
  • No fiat withdrawal option
  • Nervy public opinion

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Brett
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Brett

This exchange is a joke.. but people are catching on. Poloniex has gone from an average of 15,000users online in 2016 down to 4,000.. avoid this exchange at all costs .. it’s owned by Goldman Sachs (circle).

Pooja
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Pooja

The absolute worst exchange. no liquidity, no access, no support. Terrible! Don’t invest with them.

Ed Fr
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Ed Fr

The part that your business isn’t adressing, is the fact that you froze investing funds at a key timelapse in an extremely volatile market, while your non-existent and incompetent staff took more than four business days in average to adress the needs of your 40k+ users, jeopardizing the performance and financial well-being of your client’s portfolios, your customers, the ones that pay your bills. Unaceptable for a financial institution which aim is to create a market and implicitly promise the safe-keeping of the funds, to completely neglect and deny the first by holding their customer’s funds hostage without regret about… Read more »

Wouter
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Wouter

Avoid Poloniex if possible, worst customer service imaginable!

I send bitcoin to my Poloniex account in December 2017, but never received it. The transaction is visible on block explorers. Poloniex, like most exchanges, don’t have customer service by phone. Therefore I send a ticket to ask how this is possible. In the meantime I’ve made a few new tickets, but never have I had a reaction from Poloniex. Almost 5 months later I’m still waiting for my bitcoin, or a reaction of Poloniex. This could very well be the worst customer service ever.

Filip
Guest
Filip

One of the worse exchange, I don’t understand, why is so many people still trading there…seriously they are risking their money. If you take time and read all forums, you can see hundred of cases, when people sent deposit to correct adress, but deposit didn’t arrived. There are also many withdrawal issues. Support ignore this cases, noone gets an answer. Unfortunately I have also read this experiences after my deposit failed, so looks like I can say good bye to my money. I don’t understand, how can they ignore problems of users, who pays milions dollars in fees. Don’t be… Read more »

John Lee
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John Lee

It’s much much worse than that – Erroneous Balances, effectively frozen from Trading and Withdrawal. No Reply to Support Tickets given any more. Looks like they are going down with $Millions, perhaps $100’sMillions of People’s Money. Don’t believe me? Just try to withdraw your Coinage now and see what happens (beware shill comments to the contrary- save yourselves). My fear is that Goldman Sachs have been brought in proxy Circle, to prevent a Systemic Event ….

Philip
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Philip

This review doesn’t deal with the most basic of weaknesses for this exchange – withdrawal limits. You can’t take out more than $2000 per day. For serious investors, this is a no-brainer red flag for this exchange.