BitInstant has been temporarily shut down in order to update their website. The company has recently launched the renewed version of its service, but decided to make new changes. Although the payment processing platform is not working, you can still have access to the website and read the company’s explanations.
A while ago, BitInstant “introduced many new features and changes” and, according to the company public statement, “this process has been a learning experience” with customers providing “a lot of great feedback on how things work and how they could work better”.
“We value this input and the insights that it’s led us to and we want to ensure that as we work, you, our customers, don’t feel the growing pains associated with these improvements. For this reason, we’ve decided that the best way to proceed is to suspend new orders and dedicate the entire team’s efforts to creating the next generation of BitInstant“, says the company, confirming that the platform is really working on new improvements.
Although BitInstant assures that their “entire team is working around the clock to bring you a new, improved version” of the service, they can’t tell how long it will take to finish this task. “We won’t be finished tomorrow, but we’re working diligently to get this done. Bringing you what’s next is a big enough job that literally everyone we have is working on it. As soon as we know, you’ll know. In the meantime, we’ll be updating this website with new information on the re-launch as frequently as we have news”, the statement adds.
If you’re experiencing any problem and need help, you can contact customer service representatives (through [email protected]), which “will continue to be available to help you with transactions that have already been initiated”. You can also subscribe to BitInstant’s news about this update on the website’s main page.