trezor n mycelium

Bitcoin Questions and Answerstrezor n mycelium

c asked 1 year ago

Hi,thanks for all ur help. Can you tell me what todo please? My tablet broke so got new 1 nd did restore but it only comes up with balance of afew accounts on mycelium, two that i cant find have afew in. It shows transactions when they were sent but no coins. Any ideas what my next step is?seed not shared just did back up,no coins so cant send to new trezor.thanks in advance again. C

2 Answers
Steven Hay answered 1 year ago

Hey c,
 
I’ve read some accounts of seeds failing to be proplerly restored within Mycelium or Electrum wallets.
 
You say you got a new Trezor however? Recovering your seed to your new Trezor should work perfectly. I suggest you follow the procedure laid out on the official Trezor page:
 
https://doc.satoshilabs.com/trezor-user/recovery.html
 

Steven Hay answered 1 year ago

Hi again c,
Just re-read your question. Seems like I misunderstood, apologies. You say your tablet broke so you got a new tablet, not a new Trezor…
So the situation is that your bitcoins aren’t showing up on your new Mycelium wallet on the new tablet? I suggest you install a new wallet, such as Electrum and see if that solves the issue.
It’s also very important that you make a backup of your Trezor seed phrase and store it securely.

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