my nano says bootloader and is locked in window

Bitcoin Questions and Answersmy nano says bootloader and is locked in window

barbara wildner asked 3 months ago

my nano says bootloader and is locked in window

1 Answers
Steven Hay answered 3 months ago

Hi Barbara,
 
Were you trying to update the firmware? There was a new firmware release to patch a bug, as far as I know, so the process may have started automatically. It sounds like it’s gotten stuck on your device.
 
I strongly suggest that you contact Ledger’s support or at least ask for more info on one of their social channels, such as https://www.reddit.com/r/ledgerwallet
 
I haven’t encountered this problem before and as it could be potentially serious, I would advise you to get more specific advice only from Ledger’s technical experts.

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