How can I complain about a bitcoin company ?

Bitcoin Questions and AnswersCategory: General questionsHow can I complain about a bitcoin company ?

Alvaro Lima asked 2 years ago

I would like to complain about a bitcoin company What is the best place to do it ?

duke of deliciousness replied 12 months ago

If you get emails from them, it’s not really them but a scammer. clicking unsubscribe only lets them know your email is active.

I know as I did this….once. I never use bitcoin and I had one appear, I clicked unsubscribe before deciding to check their email address. It read [email protected]

These emails keep appearing in my junk folder and I just keep reporting them. Each email they send use a different address.

You’ve been had, my friend. They scammers use an automated email that changes each time the timed sender emails them out.

Just keep them in the junk folder. Eventually they’ll close down their scam and move on.

Paul Carey replied 12 months ago

I keep getting emails from Bitcoin
I’ve never subscribed 2 them I keep unsubscribing 2 them but the fuckers keep sending me shite fuck them

Julia Royall replied 1 year ago

I have never bought bitcoin but I get so many emails. It seems impossible to stop them. I have clicked on the link to unsubscribe, I don’t remember ever subscribing, and I’m sent to an inspirational quote site.

Adrian replied 1 year ago

I’d like it if bitcoin stops sending me emails and also the abusive phone calls.

Steven Hay replied 1 year ago

Hi Joshua,

Sorry to hear of your troubles. It would help a lot if you named the actual companies involved. You certainly could not have conducted business with Bitcoin itself, as it’s not a company which does business with the public but rather an open source software project and network.

Have you contacted the company and gotten any explanation for the delay? If the company is based in your country, it might be worth asking about them in the Philippino section of BitcoinTalk. Someone there will likely be able to confirm whether it’s a scam or not. I’d also suggest that you read through our “Bitcoin Scam Test” guide, to determine for yourself if the company is legit. You can find it here:

I’m afraid that even if you were to complain to some authority in the Philippines, they’d be unable to do much… The exception is if this company which has failed to send your funds is based in the Philippines and you can provide evidence. In that case, you might try opening a case of fraud against them. If they’re overseas, this will certainly be a more complicated process but perhaps worth trying. Otherwise, just publicise the incident on as many Bitcoin-related social forums as possible, so no one else falls for it.

JOSHUA JASON DURAN replied 1 year ago


Barrie Stapleton replied 1 year ago

Please stop sending me emails , 5 in one minute is stupid

Faisal Azim replied 1 year ago

I have 500000 . So I want withdraw . I did click the withdraw so you took 500000 but I don’t know where are they? Bcz I didn’t put the wallet address. Plz do something bcz this is my since one month hard work.

DHARMALINGAM replied 1 year ago

Many bitcoin sites are not releasing cashouts., rocketbitcoin/litecoin/dogecoin – these sites cashouts confimed but not credited in my wallet. I don’t find their contact details in their website. How to find out contact details of any site to complaint?

scott replied 2 years ago

On May 4th 2017 I sold 1700.00 worth of bitcoin to bitcoin cashier and never received my money.

Ofir Beigel replied 2 years ago

@MD – I’m not sure you can, you’ll have to try to get them to send it back to you. Bitcoin transactions are irreversible (like cash).

MD Rakib replied 2 years ago

I have few sites for complain. the first one is it;s not paying any more and 2nd one is is there any way I can get back my deposit?
Please let me know.
Thank you

Ofir Beigel replied 2 years ago

Well it depends what is your complaint and what you want to achieve. You can either complain to the company itself or to the authorities in charge of regulation in the country specific to that company. Perhaps if you give some more information about the company and nature of complaint I will be better suited to help you.

5 Answers
Ofir Beigel answered 2 years ago

Hey Alvaro, I’m very sorry to hear that. In regards to cloud mining the only thing I can say is that it’s either a scam or just not worth the investment. I know this may be too late however here’s a piece I wrote about this subject over a year ago.
In general I’d avoid any cloud mining / Bitcoin doubling websites. If you want this to be heard perhaps you can post your personal story + proof on or

Steven Hay replied 12 months ago

Hi Srinivas,

Bitcoin transactions are irreversible which makes it hard for you to recover your funds. The best thing to do would be to report this person to the authorities, if you know his name and / or company details. If you encountered the scammer on some social media channel, you should warn people there about their activities.

Srinivas Reddy replied 12 months ago

One person scammed me after I have invested him… is there any solution to it

Alvaro Lima answered 2 years ago

Hi Ofir,
Thanks for the prompt response.
I have in fact two complaints. I am an investor from Brazil and I am learning about the bitcoins.
The first is about a Miner company called GENESIS MINING ( ). They made a mistake and because of that mistake they stopped paying me the bitcoins they were paying daily, after I had complaint to them that it has stopped… they reactivated it but didn’t paid me for the 7 days it hasn’t paid.
The worst is that they are not answering my emails and phone calls. I sent several emails to the owners, one of them is Marco Streng, but it looks like he is too busy to answer it.
The second company is another minery company called The Miners ( ) 
I did a Withdraw 5 days ago, they say in their page the withdraws would be immediately but after 5 days it is still pending. I sent two or three emails asking what was the problem but no answer from them.
For me this kind of behavior will make the bitcoin community to evolve.
Before I sue them is there any regulator I can talk to or something I could do. They are doing a deservice to the evolution of bitcoin. 
If you can help me I will appreciate ! Thanks in advance.
Best Regard 
Alvaro Lima

Akaash Shashiender replied 1 year ago

same from my end.I was involved with bitconnect and in the beginning they were making regular payments but once the amount went up, the withdrawl was showing up but never posted.Then through my referal i got to know that they have changed to some contacted them and they asked me to pay a fees of $100 to withdraw my $450…I sent them $50 with a promise to release $300 but its 3 days now and no response either to emails or the online service.Such rogues and thugs…all my hard earned money is gone.

G K Sarma answered 2 years ago

Hello Admin, 
I have a common complain regarding two bitcoin websites namely, and I have invested some BTC on their plan.
But, their website is not active for last week. Whenever I open their website it says 
This site can’t be reached. 
Is their any way out in getting them or to make complain on them? 
Please guide me. 
With Regards,

Sheila replied 1 year ago

Beware bitcoin is a scam. Big scam

Ofir Beigel replied 2 years ago

Hello G K. Unfortunately there isn’t any way to get your Bitcoins back once you sent them. I assume you have fallen victim to one of the many Bitcoin scams out there. I’m sorry to say there not much I can do to help other than offer you some future advice by suggesting that you read this post:

lydia answered 1 year ago

Greed will make anyone poor and sorry.  There is nothing to back up the cryptocurrency except an empty promise. The winners in this game are the promoters and the rest are losers.

Sue Dawson replied 12 months ago

Please stop sending these email’s to me.

gmark7019atGmailDotCom answered 11 months ago

I recently recovered stolen bitcoins from Binance. they would not allow me withdraw my money and refused to pick any of my calls. I was lucky to have been introduced to a professional who help in getting back all my coins. Lesson learnt! Happy to share my experience.

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