Hacked Trezor with no viable explanations

Bitcoin Questions and AnswersCategory: QuestionsHacked Trezor with no viable explanations
Jesse Krasner asked 4 months ago

Last updated on January 4th, 2018 at 07:38 pm

Hello,
I’m writing to you in hopes that you can you can share my story and inform the community on the horrible experience I had in being hacked this past week and the potential actions one can take if they find themselves in a similar situation.
On Friday December 15th all of my Bitcoin was sent from my Trezor to another address; however I was not the one who sent it. This was a clear hack. At 1:35pm Eastern Standard Time, my Bitcoins were sent somewhere, leaving all of my other cryptocurrencies (LTC, ETH, ETC) behind. My device was in my home, in a very secure condominium building. There is absolutely no one who knows my 4 Digit PIN or any of my sensitive data, seeing as I am very carful with my such information and take every precaution necessary. I did not change my PIN, nor did I install any firmware. My seed was never stored online or electronically, only on paper in a secure location in my home.
Trezor Support has not been helpful thus far and I am desperately trying to look for advice via such proficient outlets, much like 99Bitcoins.
If you are interested in writing about my experience for your readers and I will be more than happy to supply you with any additional information.
I so look back to hearing from you at your earliest convenience.
Happiest of holidays,
Jesse Krasner

Diana Pulvirenti replied 4 months ago

I don’t know if this will help but i was looking at different wallets and comparing Trezor with Ledger-it was noted that Trezor has non secure chips that could easily be hacked. Even the newest models. Google it-(Trezor vs Ledger Nano S)-I skipped it for that reason-if it wasn’t;t for that I would have gone with Trezor. I am in no way proficient with this but wasn’t comfortable with that news.

Yann Martinez replied 4 months ago

Hi,
Just went back from NYE weekend, exactly same story! What was your firmware version?

Yann Martinez replied 4 months ago

Hi,
Just went back from NYE weekend, exactly same story! What was your firmware version?

2 Answers
Steven Hay answered 4 months ago

Hi Jesse,
 
Very sorry to hear of your loss. As I see it, there are only 3 possibilities, in decreasing order of likelihood:
 

  1. Someone gained entry to your house, found your backup phrase, and used it to claim your coins.
  2. The hardware wallet you received was tampered with, either at the factory or en route to you.
  3. Your private key was cracked by cryptanalytic techniques, as in The Large Bitcoin Collider: https://lbc.cryptoguru.org/about

Have you written about this on Trezor’s subreddit? You might get more suggestions as to the cause there:
 
https://www.reddit.com/r/TREZOR/
 
Good luck.

Yann answered 4 months ago

 Hi,
Just went back from NYE weekend, exactly same story! What was your firmware version?

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