I’m writing to you in hopes that you can you can share my story and inform the community on the horrible experience I had in being hacked this past week and the potential actions one can take if they find themselves in a similar situation.
On Friday December 15th all of my Bitcoin was sent from my Trezor to another address; however I was not the one who sent it. This was a clear hack. At 1:35pm Eastern Standard Time, my Bitcoins were sent somewhere, leaving all of my other cryptocurrencies (LTC, ETH, ETC) behind. My device was in my home, in a very secure condominium building. There is absolutely no one who knows my 4 Digit PIN or any of my sensitive data, seeing as I am very carful with my such information and take every precaution necessary. I did not change my PIN, nor did I install any firmware. My seed was never stored online or electronically, only on paper in a secure location in my home.
Trezor Support has not been helpful thus far and I am desperately trying to look for advice via such proficient outlets, much like 99Bitcoins.
If you are interested in writing about my experience for your readers and I will be more than happy to supply you with any additional information.
I so look back to hearing from you at your earliest convenience.
Happiest of holidays,
Very sorry to hear of your loss. As I see it, there are only 3 possibilities, in decreasing order of likelihood:
- Someone gained entry to your house, found your backup phrase, and used it to claim your coins.
- The hardware wallet you received was tampered with, either at the factory or en route to you.
- Your private key was cracked by cryptanalytic techniques, as in The Large Bitcoin Collider: https://lbc.cryptoguru.org/about
Have you written about this on Trezor’s subreddit? You might get more suggestions as to the cause there:
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