I sent 2.5 bitcoin cash from zebpay wallet to Koinex wallet address – 1FgfWLJ5CqhfMCPEWouAyg2uANd63LpSmQ on 21-01-2018 at 02:26 AM.
it is not received at Koinex wallet and even transaction hash details also not updated in zebpay wallet but got message saying that BCH Transfer done successfully.
What is the issue ? Kindly help me out
OK, so I haven’t used ZebPay but if they haven’t yet issued you with a transaction ID then it’s possible that they haven’t sent the transaction out yet. This would explain why there’s nothing on the blockchain yet.
Another possibility is that you sent the Bcash to a Bitcoin address by mistake. This happens a lot unfortunately because Bcash uses the same address format as Bitcoin so it’s an easy mistake to make. If you’re sure that’s not the case, then I suggest just waiting a while longer. If the tx is still not visible by tomorrow, then you should get in touch with ZebPay and demand an explanation.
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